0
NPS
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essence digital
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About essence digital's Brand
Essence Digital operates as a digital agency that offers media and data science services to build connections between brands and consumers.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
essence digital NPS
essence digital's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether essence digital's customers would recommend using the product based on a scale of -100 to 100.
essence digital Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
essence digital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Feb 2024 33 | Feb 2024 | 33 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
essence digital Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of essence digital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
essence digital Product Quality
3.4/5
essence digital has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock essence digital's overall Product Quality score rated by its users and customers.
essence digital Product Information
essence digital’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
essence digital Pricing
essence digital ROI & Value For Money
3.3/5
essence digital has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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essence digital Customer Satisfaction (CSAT)
essence digital Customer Satisfaction (CSAT) Score
50 / 100
essence digital has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
essence digital Customer Service
3.4/5
essence digital has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About essence digital's Customer Service
Address
120 5th Ave, London, AR United States of America
Website
http://www.essencedigital.com
essence digital as an Employer
3.4/5
essence digital has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
essence digital scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of essence digital would recommend the brand to a friend. ENPS measures how likely essence digital employees would recommend working at essence digital to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
