0
NPS
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Essentra
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About Essentra's Brand
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Essentra NPS
Essentra's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Essentra's customers would recommend using the product based on a scale of -100 to 100.
Essentra Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Essentra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Essentra Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Essentra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Essentra Product Quality
4/5
Essentra has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Essentra's overall Product Quality score rated by its users and customers.
Essentra Product Information
Essentra’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.essentra.com
- Company Size
- 501-1,000 Employees
Essentra Pricing
Essentra ROI & Value For Money
3.5/5
Essentra has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Essentra Customer Satisfaction (CSAT)
Essentra Customer Satisfaction (CSAT) Score
100 / 100
Essentra has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Essentra Customer Service
3.5/5
Essentra has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Essentra's Customer Service
Website
http://www.essentra.com
Essentra as an Employer
4.2/5
Essentra has a 4.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Essentra scored a 0 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Essentra would recommend the brand to a friend. ENPS measures how likely Essentra employees would recommend working at Essentra to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
