-57
NPS
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Establishment Labs
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About Establishment Labs' Brand
Establishment Labs, the next generation breast aesthetics company,
Brand at a Glance
54%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Establishment Labs NPS
Establishment Labs's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether Establishment Labs's customers would recommend using the product based on a scale of -100 to 100.
Establishment Labs Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
Establishment Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jun 2022 -50 | Jun 2022 | -50 |
Feb 2023 -66 | Feb 2023 | -66 |
Mar 2023 -80 | Mar 2023 | -80 |
Jul 2023 -83 | Jul 2023 | -83 |
Jan 2024 -57 | Jan 2024 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Establishment Labs Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Establishment Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Establishment Labs Product Quality
3/5
Establishment Labs has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Establishment Labs' overall Product Quality score rated by its users and customers.
Establishment Labs Product Information
Establishment Labs’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Hardware and Devices
Healthcare
Establishment Labs Pricing
Establishment Labs ROI & Value For Money
3.2/5
Establishment Labs has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Establishment Labs' overall ROI score rated by its users and customers.
Establishment Labs Customer Satisfaction (CSAT)
Establishment Labs Customer Satisfaction (CSAT) Score
33 / 100
Establishment Labs has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Establishment Labs Customer Service
3/5
Establishment Labs has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Establishment Labs' overall Customer Service score rated by its users and customers.
About Establishment Labs's Customer Service
Address
712 Fifth Avenue, 14th Floor, New York City, NY
Website
http://establishmentlabs.com/
Phone Number
506-2434-2400
Establishment Labs as an Employer
2.2/5
Establishment Labs has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Establishment Labs
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Establishment Labs scored a -57 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Establishment Labs would recommend the brand to a friend. ENPS measures how likely Establishment Labs employees would recommend working at Establishment Labs to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
