31
NPS
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Estee Lauder Companies
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About Estee Lauder Companies' Brand
Estee Lauder Companies is a manufacturer and marketer of skincare products, makeup, perfumes and hair care products.
Brand at a Glance
75%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Estee Lauder Companies NPS
Estee Lauder Companies 's Net Promoter Score (NPS) is a 31 with 55% Promoters, 21% Passives, and 24% Detractors. Net Promoter Score tracks whether Estee Lauder Companies 's customers would recommend using the product based on a scale of -100 to 100.
Estee Lauder Companies Overall NPS
| 55% | Promoters |
|---|---|
| 21% | Passives |
| 24% | Detractors |
Estee Lauder Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 34 | Dec 2024 | 34 |
Jan 2025 33 | Jan 2025 | 33 |
Feb 2025 31 | Feb 2025 | 31 |
Mar 2025 33 | Mar 2025 | 33 |
Apr 2025 31 | Apr 2025 | 31 |
May 2025 31 | May 2025 | 31 |
Jun 2025 31 | Jun 2025 | 31 |
Aug 2025 31 | Aug 2025 | 31 |
Sep 2025 31 | Sep 2025 | 31 |
Oct 2025 29 | Oct 2025 | 29 |
Nov 2025 31 | Nov 2025 | 31 |
Jan 2026 31 | Jan 2026 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Estee Lauder Companies NPS by Gender
Female customers rated Estee Lauder Companies 's NPS 12 points higher than Male customers.
Male
31
Estee Lauder Companies 's NPS was rated 31 by Male customers on Comparably.
56%
Promoters
19%
Passives
25%
Detractors
Female
43
Estee Lauder Companies 's NPS was rated 43 by Female customers on Comparably.
61%
Promoters
21%
Passives
18%
Detractors
Estee Lauder Companies NPS by Ethnicity
Estee Lauder Companies 's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 41 | Caucasian | 41 |
Hispanic or Latino 49 | Hispanic or Latino | 49 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 15 | Asian or Pacific Islander | 15 |
Other 49 | Other | 49 |
Estee Lauder Companies NPS by Age
Estee Lauder Companies 's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Estee Lauder Companies NPS by Usage
Estee Lauder Companies 's NPS was rated the highest by customers who have used Estee Lauder Companies 's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 10 | Less than 1 Year | 10 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 52 | 2 to 5 Years | 52 |
5 to 10 Years 53 | 5 to 10 Years | 53 |
Over 10 Years 37 | Over 10 Years | 37 |
Estee Lauder Companies Customer Reviews
Out of the 27 Estee Lauder Companies customer reviews 26 were positive and 1 was constructive. Estee Lauder Companies customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Estee Lauder Companies Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Estee Lauder Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Estee Lauder Companies Customer Loyalty Score by Gender
Female customers rated Estee Lauder Companies 's Customer Loyalty score 16% higher than Male customers.
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Male
66%
Yes
Female
82%
Yes
Estee Lauder Companies Customer Loyalty Score by Ethnicity
Estee Lauder Companies 's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Estee Lauder Companies .
77
out of 100
Caucasian
89
out of 100
Hispanic or Latino
87
out of 100
African American/Black
69
out of 100
Asian or Pacific Islander
80
out of 100
Other
Estee Lauder Companies Customer Loyalty Score by Age
Estee Lauder Companies 's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 69% | 18-25 | 69% |
26-30 58% | 26-30 | 58% |
31-35 89% | 31-35 | 89% |
36-40 70% | 36-40 | 70% |
41-45 100% | 41-45 | 100% |
46-50 80% | 46-50 | 80% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
Estee Lauder Companies Customer Loyalty Score by Usage
Estee Lauder Companies 's Customer Loyalty score was rated the highest by customers who have used Estee Lauder Companies 's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Estee Lauder Companies Customer Loyalty Score by Industry
Estee Lauder Companies 's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Banking and Financial Services industry customers.
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Estee Lauder Companies Product Quality
4.1/5
Estee Lauder Companies has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Estee Lauder Companies Product Information
Estee Lauder Companies ’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Estee Lauder Companies 's product the highest. Reviewers from the Accounting industry rated Estee Lauder Companies the lowest at 3.7.
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Quick Insights into Estee Lauder Companies Product Quality
Estee Lauder Companies 's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers from the Accounting industry.
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Ranked Estee Lauder Companies Product Quality the Highest
Ranked Estee Lauder Companies Product Quality the Lowest
Estee Lauder Companies Product Quality Score by Gender
Female customers rated Estee Lauder Companies 's Product Quality score 0.1 stars higher than Male customers.
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Male
4.1/5
Female
4.2/5
Estee Lauder Companies Product Quality Score by Ethnicity
Estee Lauder Companies 's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Estee Lauder Companies .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.7 | Other | 4.7 |
Estee Lauder Companies Product Quality Score by Age
Estee Lauder Companies 's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.3 | 41-45 | 4.3 |
46-50 4 | 46-50 | 4 |
51-55 4.1 | 51-55 | 4.1 |
56-60 4.7 | 56-60 | 4.7 |
Estee Lauder Companies Product Quality Score by Usage
Estee Lauder Companies 's Product Quality score was rated the highest by customers who have used Estee Lauder Companies 's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Estee Lauder Companies Product Quality Score by Industry
Estee Lauder Companies 's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Estee Lauder Companies Pricing
Estee Lauder Companies ROI & Value For Money
3.9/5
Estee Lauder Companies has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Estee Lauder Companies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Accounting industry think that they had the lowest ROI from Estee Lauder Companies .
Quick Insights into Estee Lauder Companies ROI
Estee Lauder Companies 's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Accounting industry.
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Ranked Estee Lauder Companies ROI the Highest
Ranked Estee Lauder Companies ROI the Lowest
Estee Lauder Companies ROI Score by Gender
Estee Lauder Companies 's ROI score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
Estee Lauder Companies ROI Score by Ethnicity
Estee Lauder Companies 's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Estee Lauder Companies .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.4 | Other | 4.4 |
Estee Lauder Companies ROI Score by Age
Estee Lauder Companies 's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Estee Lauder Companies .
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.7 | 41-45 | 4.7 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.9 | 51-55 | 3.9 |
56-60 4.4 | 56-60 | 4.4 |
Estee Lauder Companies ROI Score by Usage
Estee Lauder Companies 's ROI score was rated the highest by customers who have used Estee Lauder Companies 's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Estee Lauder Companies ROI Score by Industry
Estee Lauder Companies 's ROI score was rated the highest by Retail industry customers, and the lowest by Accounting industry customers.
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Estee Lauder Companies Customer Satisfaction (CSAT)
Estee Lauder Companies Customer Satisfaction (CSAT) Score
78 / 100
Estee Lauder Companies has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Very Satisfied
46%
Satisfied
32%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
2%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Estee Lauder Companies Customer Satisfaction
Estee Lauder Companies 's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Estee Lauder Companies Customer Satisfaction the Highest
Ranked Estee Lauder Companies Customer Satisfaction the Lowest
Estee Lauder Companies Customer Satisfaction Score by Gender
Female customers rated Estee Lauder Companies 's Customer Satisfaction score 10 points higher than Male customers.
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73 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 27% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
83 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 3% | |
Very Dissatisfied | 3% |
Estee Lauder Companies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Estee Lauder Companies' Customer Satisfaction (CSAT) score was rated 77% according to Caucasian users and customers.
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77 / 100
Very Satisfied
46%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
4%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Estee Lauder Companies' Customer Satisfaction (CSAT) score was rated 76% according to Hispanic or Latino users and customers.
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76 / 100
Very Satisfied
63%
Satisfied
13%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Estee Lauder Companies' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
86%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Estee Lauder Companies' Customer Satisfaction (CSAT) score was rated 79% according to Asian or Pacific Islander users and customers.
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79 / 100
Very Satisfied
42%
Satisfied
37%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
5%
CSAT according to Other
Estee Lauder Companies' Customer Satisfaction (CSAT) score was rated 89% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Estee Lauder Companies .
89 / 100
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
6%
Estee Lauder Companies Customer Satisfaction Score by Age
Estee Lauder Companies 's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Estee Lauder Companies .
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 81% | |||||||||||||||
| 26-30 | 92% | |||||||||||||||
| 31-35 | 81% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 41-45 | 74% | |||||||||||||||
| 46-50 | 76% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 56-60 | 100% |
Estee Lauder Companies Customer Satisfaction Score by Usage
Estee Lauder Companies 's Customer Satisfaction score was rated the highest by customers who have used Estee Lauder Companies 's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Estee Lauder Companies Customer Satisfaction Score by Industry
Estee Lauder Companies 's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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{
"title": "Estee Lauder Companies Customer Satisfaction Score by Industry",
"text": "Estee Lauder Companies 's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 77,
"stars": 0,
"csatScore": 77,
"text": "Estee Lauder Companies 's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 77
},
{
"label": "Accounting",
"groupId": 495,
"score": 86,
"stars": 0,
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"scoreClassName": "max",
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},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 84,
"stars": 0,
"csatScore": 84,
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"scoreClassName": "",
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},
{
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"groupId": 498,
"score": 67,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
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"scoreClassName": "",
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},
{
"label": "Retail",
"groupId": 559,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Estee Lauder Companies 's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
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}
]
}Estee Lauder Companies Customer Service
4/5
Estee Lauder Companies has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Estee Lauder Companies 's Customer Service
Address
767 Fifth Avenue, New York City, NY 10153
Website
http://www.elcompanies.com/pages/homepage.aspx
Phone Number
212-572-4200
Estee Lauder Companies 's Social Links
Quick Insights into Estee Lauder Companies Customer Service
Estee Lauder Companies 's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Accounting industry.
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Ranked Estee Lauder Companies Customer Service the Highest
Ranked Estee Lauder Companies Customer Service the Lowest
Estee Lauder Companies Customer Service Score by Gender
Estee Lauder Companies 's Customer Service score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
Estee Lauder Companies Customer Service Score by Ethnicity
Estee Lauder Companies 's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Estee Lauder Companies .
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.5 | Other | 4.5 |
Estee Lauder Companies Customer Service Score by Age
Estee Lauder Companies 's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Estee Lauder Companies .
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4 | 36-40 | 4 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.2 | 46-50 | 4.2 |
51-55 3.5 | 51-55 | 3.5 |
56-60 4.5 | 56-60 | 4.5 |
Estee Lauder Companies Customer Service Score by Usage
Estee Lauder Companies 's Customer Service score was rated the highest by customers who have used Estee Lauder Companies 's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Estee Lauder Companies Customer Service Score by Industry
Estee Lauder Companies 's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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Estee Lauder Companies as an Employer
4.5/5
Estee Lauder Companies has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Estee Lauder Companies scored a 31 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Estee Lauder Companies would recommend the brand to a friend. ENPS measures how likely Estee Lauder Companies employees would recommend working at Estee Lauder Companies to a friend.
Net Promoter Score
31
NPS Score
| 55% | Promoters |
|---|---|
| 21% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 55% | Promoters |
|---|---|
| 23% | Passive |
| 22% | Detractors |
