43
NPS
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EthosEnergy
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About EthosEnergy's Brand
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
EthosEnergy NPS
EthosEnergy's Net Promoter Score (NPS) is a 43 with 50% Promoters, 43% Passives, and 7% Detractors. Net Promoter Score tracks whether EthosEnergy's customers would recommend using the product based on a scale of -100 to 100.
EthosEnergy Overall NPS
| 50% | Promoters |
|---|---|
| 43% | Passives |
| 7% | Detractors |
EthosEnergy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 50 | Feb 2022 | 50 |
Mar 2022 66 | Mar 2022 | 66 |
May 2022 50 | May 2022 | 50 |
Jul 2022 60 | Jul 2022 | 60 |
Aug 2022 50 | Aug 2022 | 50 |
Nov 2022 57 | Nov 2022 | 57 |
Apr 2023 62 | Apr 2023 | 62 |
May 2023 55 | May 2023 | 55 |
Jul 2023 60 | Jul 2023 | 60 |
Aug 2023 50 | Aug 2023 | 50 |
Sep 2023 45 | Sep 2023 | 45 |
Sep 2025 43 | Sep 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EthosEnergy Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of EthosEnergy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EthosEnergy Product Quality
3.7/5
EthosEnergy has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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EthosEnergy Product Information
EthosEnergy’s product quality score is a 3.7 out of 5 as rated by its users and customers.
Industry
Tech
Oil & Energy
EthosEnergy Pricing
EthosEnergy ROI & Value For Money
3.9/5
EthosEnergy has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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EthosEnergy Customer Satisfaction (CSAT)
EthosEnergy Customer Satisfaction (CSAT) Score
70 / 100
EthosEnergy has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
60%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EthosEnergy Customer Service
4/5
EthosEnergy has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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EthosEnergy as an Employer
2.8/5
EthosEnergy has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
EthosEnergy scored a 43 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of EthosEnergy would recommend the brand to a friend. ENPS measures how likely EthosEnergy employees would recommend working at EthosEnergy to a friend.
Net Promoter Score
43
NPS Score
| 50% | Promoters |
|---|---|
| 43% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 33% | Promoters |
|---|---|
| 6% | Passive |
| 61% | Detractors |
