60
NPS
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EtQ
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About EtQ's Brand
Enteprise Quality & Compliance Software
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
3.5/5
Customer Service
EtQ CMO
EtQ NPS
EtQ's Net Promoter Score (NPS) is a 60 with 75% Promoters, 10% Passives, and 15% Detractors. Net Promoter Score tracks whether EtQ's customers would recommend using the product based on a scale of -100 to 100.
EtQ Overall NPS
| 75% | Promoters |
|---|---|
| 10% | Passives |
| 15% | Detractors |
EtQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
Nov 2021 64 | Nov 2021 | 64 |
Aug 2022 56 | Aug 2022 | 56 |
Jan 2023 57 | Jan 2023 | 57 |
Nov 2025 60 | Nov 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EtQ NPS by Usage
EtQ's NPS was rated 76 points by customers who have used EtQ's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 76 | 5 to 10 Years | 76 |
EtQ Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of EtQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EtQ Product Quality
4.1/5
EtQ has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock EtQ's overall Product Quality score rated by its users and customers.
EtQ Product Information
EtQ serves markets in the United States, Europe, and Canada. EtQ supports iOS, Web, and Android devices and offers products for large sized businesses.
EtQ’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.etq.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
EtQ Pricing
EtQ ROI & Value For Money
4.1/5
EtQ has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock EtQ's overall ROI score rated by its users and customers.
EtQ Pricing Plans
EtQ has a pricing structure that accommodates large businesses.
Who Uses EtQ?
Large Enterprises
EtQ Customer Satisfaction (CSAT)
EtQ Customer Satisfaction (CSAT) Score
50 / 100
EtQ has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EtQ Customer Service
3.5/5
EtQ has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About EtQ's Customer Service
Address
399 Conklin Street, Suite 208, Farmingdale, NY
Website
http://www.etq.com
Phone Number
5162930784
EtQ as an Employer
2.8/5
EtQ has a 2.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
EtQ scored a 60 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of EtQ would recommend the brand to a friend. ENPS measures how likely EtQ employees would recommend working at EtQ to a friend.
Net Promoter Score
60
NPS Score
| 75% | Promoters |
|---|---|
| 10% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
