-46
NPS
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ETS Services
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About ETS Services' Brand
ETS is an educational testing and assessment firm.
Brand at a Glance
68%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
ETS Services CMO
ETS Services NPS
ETS Services's Net Promoter Score (NPS) is a -46 with 13% Promoters, 28% Passives, and 59% Detractors. Net Promoter Score tracks whether ETS Services's customers would recommend using the product based on a scale of -100 to 100.
ETS Services Overall NPS
| 13% | Promoters |
|---|---|
| 28% | Passives |
| 59% | Detractors |
ETS Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -48 | Apr 2023 | -48 |
Jun 2023 -53 | Jun 2023 | -53 |
Jul 2023 -55 | Jul 2023 | -55 |
Aug 2023 -42 | Aug 2023 | -42 |
Sep 2023 -43 | Sep 2023 | -43 |
Oct 2023 -46 | Oct 2023 | -46 |
Dec 2023 -44 | Dec 2023 | -44 |
Mar 2024 -48 | Mar 2024 | -48 |
May 2024 -52 | May 2024 | -52 |
Sep 2024 -50 | Sep 2024 | -50 |
Oct 2024 -46 | Oct 2024 | -46 |
Dec 2024 -47 | Dec 2024 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ETS Services NPS by Gender
Female customers rated ETS Services's NPS 29 points higher than Male customers.
Male
-100
ETS Services's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-71
ETS Services's NPS was rated -71 by Female customers on Comparably.
0%
Promoters
29%
Passives
71%
Detractors
ETS Services NPS by Ethnicity
ETS Services's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Other -100 | Other | -100 |
ETS Services NPS by Age
ETS Services's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
ETS Services NPS by Usage
ETS Services's NPS was rated -67 points by customers who have used ETS Services's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
ETS Services Customer Reviews
Out of the 2 ETS Services customer reviews 0 were positive and 2 were constructive. ETS Services customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
ETS Services Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of ETS Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ETS Services Customer Loyalty Score by Gender
Female customers rated ETS Services's Customer Loyalty score 4% higher than Male customers.
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Male
70%
Yes
Female
74%
Yes
ETS Services Customer Loyalty Score by Ethnicity
ETS Services's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ETS Services.
70
out of 100
Caucasian
55
out of 100
Other
ETS Services Customer Loyalty Score by Age
ETS Services's Customer Loyalty score was rated 70% by customers ages 31-35 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ETS Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
41-45 70% | 41-45 | 70% |
ETS Services Customer Loyalty Score by Usage
ETS Services's Customer Loyalty score was rated 100% by customers who have used ETS Services's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ETS Services Customer Loyalty Score by Industry
ETS Services's Customer Loyalty score was rated 66% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ETS Services Product Quality
2.5/5
ETS Services has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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ETS Services Product Information
ETS Services’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated ETS Services's product the highest.
- Website
- www.ets.org/
- Company Size
- 501-1,000 Employees
Industry
Tech
Education
Quick Insights into ETS Services Product Quality
ETS Services's Product Quality score was rated highest by customers who have used ETS Services's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked ETS Services Product Quality the Highest
Ranked ETS Services Product Quality the Lowest
ETS Services Product Quality Score by Gender
ETS Services's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ETS Services.
Male
1.5/5
Female
1.5/5
ETS Services Product Quality Score by Ethnicity
ETS Services's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ETS Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 1.5 | Other | 1.5 |
ETS Services Product Quality Score by Age
ETS Services's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ETS Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
ETS Services Product Quality Score by Usage
ETS Services's Product Quality score was rated 2.3 stars by customers who have used ETS Services's products/services for 1 to 2 Years.
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ETS Services Product Quality Score by Industry
ETS Services's Product Quality score was rated 1.5 stars by Education industry customers.
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ETS Services Pricing
ETS Services ROI & Value For Money
2.3/5
ETS Services has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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ETS Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into ETS Services ROI
ETS Services's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked ETS Services ROI the Highest
Ranked ETS Services ROI the Lowest
ETS Services ROI Score by Gender
ETS Services's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ETS Services.
Male
1.5/5
Female
1.5/5
ETS Services ROI Score by Ethnicity
ETS Services's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ETS Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
ETS Services ROI Score by Age
ETS Services's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ETS Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
ETS Services ROI Score by Usage
ETS Services's ROI score was rated 1.5 stars by customers who have used ETS Services's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ETS Services ROI Score by Industry
ETS Services's ROI score was rated 1.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ETS Services Customer Satisfaction (CSAT)
ETS Services Customer Satisfaction (CSAT) Score
38 / 100
ETS Services has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
25%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
8%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ETS Services Customer Satisfaction
ETS Services's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked ETS Services' Customer Satisfaction.
Ranked ETS Services Customer Satisfaction the Highest
Ranked ETS Services Customer Satisfaction the Lowest
ETS Services Customer Satisfaction Score by Gender
Female customers rated ETS Services's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ETS Services.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
17 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 17% | |
Very Dissatisfied | 50% |
ETS Services Customer Satisfaction Score by Ethnicity
CSAT according to Other
ETS Services' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ETS Services.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
ETS Services Customer Satisfaction Score by Age
ETS Services's Customer Satisfaction score was rated 0 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ETS Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% |
ETS Services Customer Satisfaction Score by Usage
ETS Services's Customer Satisfaction score was rated 0 points by customers who have used ETS Services's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ETS Services Customer Satisfaction Score by Industry
ETS Services's Customer Satisfaction score was rated 15 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "ETS Services Customer Satisfaction Score by Industry",
"text": "ETS Services's Customer Satisfaction score was rated 15 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 15,
"stars": 0,
"csatScore": 15,
"text": "ETS Services's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 15
}
]
}ETS Services Customer Service
2.3/5
ETS Services has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ETS Services' overall Customer Service score rated by its users and customers.
About ETS Services's Customer Service
Address
Princeton, NJ United States of America
Website
www.ets.org/
Quick Insights into ETS Services Customer Service
ETS Services's Customer Service score was rated highest by customers who have used ETS Services's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked ETS Services' Customer Service score.
Ranked ETS Services Customer Service the Highest
Ranked ETS Services Customer Service the Lowest
ETS Services Customer Service Score by Gender
Female customers rated ETS Services's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ETS Services.
Male
1.5/5
Female
1.8/5
ETS Services Customer Service Score by Ethnicity
ETS Services's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ETS Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 1.5 | Other | 1.5 |
ETS Services Customer Service Score by Age
ETS Services's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ETS Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
ETS Services Customer Service Score by Usage
ETS Services's Customer Service score was rated 2.3 stars by customers who have used ETS Services's products/services for 1 to 2 Years.
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ETS Services Customer Service Score by Industry
ETS Services's Customer Service score was rated 1.5 stars by Education industry customers.
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ETS Services as an Employer
2.4/5
ETS Services has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ETS Services scored a -46 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ETS Services would recommend the brand to a friend. ENPS measures how likely ETS Services employees would recommend working at ETS Services to a friend.
Net Promoter Score
-46
NPS Score
| 13% | Promoters |
|---|---|
| 28% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 19% | Promoters |
|---|---|
| 16% | Passive |
| 65% | Detractors |
