-13
NPS
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Euler Hermes
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About Euler Hermes' Brand
Euler Hermes is the wo rld’s leading provider of trade credit insurance solutions, also known as accounts receivable insurance.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Euler Hermes NPS
Euler Hermes's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Euler Hermes's customers would recommend using the product based on a scale of -100 to 100.
Euler Hermes Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Euler Hermes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Jul 2023 25 | Jul 2023 | 25 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2024 17 | Jan 2024 | 17 |
Nov 2024 -1 | Nov 2024 | -1 |
Dec 2024 -13 | Dec 2024 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Euler Hermes Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Euler Hermes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Euler Hermes Product Quality
3.7/5
Euler Hermes has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Euler Hermes' overall Product Quality score rated by its users and customers.
Euler Hermes Product Information
Euler Hermes’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.eulerhermes.us
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Insurance
Marketplaces
Euler Hermes Pricing
Euler Hermes ROI & Value For Money
3.7/5
Euler Hermes has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Euler Hermes Customer Satisfaction (CSAT)
Euler Hermes Customer Satisfaction (CSAT) Score
25 / 100
Euler Hermes has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
75%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Euler Hermes Customer Service
3.6/5
Euler Hermes has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Euler Hermes' overall Customer Service score rated by its users and customers.
About Euler Hermes's Customer Service
Address
800 Red Brook Boulevard, Owings Mills, MD
Website
http://www.eulerhermes.us
Phone Number
410-554-0634
Euler Hermes as an Employer
3.7/5
Euler Hermes has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Euler Hermes scored a -13 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Euler Hermes would recommend the brand to a friend. ENPS measures how likely Euler Hermes employees would recommend working at Euler Hermes to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 25% | Promoters |
|---|---|
| 33% | Passive |
| 42% | Detractors |
