-15
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Eureka Restaurant Group
Marketing or Exec? Claim Your Free Account
About Eureka Restaurant Group's Brand
Eureka! features an elevated collection of all-American fare paired with local craft beers, small-batch whiskeys, and cocktails making it the perfect place for the local community to dine, drink and socialize
Brand at a Glance
78%
Customer Loyalty
2.6/5
Product Quality
3.2/5
Pricing
2.8/5
Customer Service
Eureka Restaurant Group NPS
Eureka Restaurant Group's Net Promoter Score (NPS) is a -15 with 31% Promoters, 23% Passives, and 46% Detractors. Net Promoter Score tracks whether Eureka Restaurant Group's customers would recommend using the product based on a scale of -100 to 100.
Eureka Restaurant Group Overall NPS
| 31% | Promoters |
|---|---|
| 23% | Passives |
| 46% | Detractors |
Eureka Restaurant Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Aug 2023 33 | Aug 2023 | 33 |
Dec 2023 25 | Dec 2023 | 25 |
Feb 2024 -29 | Feb 2024 | -29 |
Mar 2024 -13 | Mar 2024 | -13 |
May 2024 -22 | May 2024 | -22 |
Jan 2025 -30 | Jan 2025 | -30 |
Apr 2025 -17 | Apr 2025 | -17 |
Sep 2026 -16 | Sep 2026 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eureka Restaurant Group NPS by Gender
Eureka Restaurant Group's NPS was rated -20 by Male customers on Comparably.
Male
-20
Eureka Restaurant Group's NPS was rated -20 by Male customers on Comparably.
20%
Promoters
40%
Passives
40%
Detractors
Female
N/A
Eureka Restaurant Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Eureka Restaurant Group NPS by Ethnicity
Eureka Restaurant Group's NPS was rated -67 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -67 | African American/Black | -67 |
Eureka Restaurant Group NPS by Age
Eureka Restaurant Group's NPS was rated -34 points by customers ages 41-45 on Comparably.
Eureka Restaurant Group Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Eureka Restaurant Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eureka Restaurant Group Customer Loyalty Score by Gender
Eureka Restaurant Group's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Eureka Restaurant Group.
Male
100%
Yes
Female
N/A
Yes
Eureka Restaurant Group Customer Loyalty Score by Ethnicity
Eureka Restaurant Group's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Eureka Restaurant Group.
100
out of 100
African American/Black
Eureka Restaurant Group Customer Loyalty Score by Age
Eureka Restaurant Group's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Eureka Restaurant Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Eureka Restaurant Group Product Quality
2.6/5
Eureka Restaurant Group has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Eureka Restaurant Group's overall Product Quality score rated by its users and customers.
Eureka Restaurant Group Product Information
Eureka Restaurant Group’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Restaurants
Quick Insights into Eureka Restaurant Group Product Quality
Eureka Restaurant Group's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Eureka Restaurant Group's Product Quality.
Ranked Eureka Restaurant Group Product Quality the Highest
Eureka Restaurant Group Product Quality Score by Gender
Eureka Restaurant Group's Product Quality score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Eureka Restaurant Group.
Male
2.7/5
Female
N/A
Eureka Restaurant Group Product Quality Score by Ethnicity
Eureka Restaurant Group's Product Quality score was rated 1.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Eureka Restaurant Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Eureka Restaurant Group Product Quality Score by Age
Eureka Restaurant Group's Product Quality score was rated 2 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Eureka Restaurant Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
Eureka Restaurant Group Pricing
Eureka Restaurant Group ROI & Value For Money
3.2/5
Eureka Restaurant Group has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Eureka Restaurant Group's overall ROI score rated by its users and customers.
Quick Insights into Eureka Restaurant Group ROI
Eureka Restaurant Group's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Eureka Restaurant Group's ROI score.
Ranked Eureka Restaurant Group ROI the Highest
Eureka Restaurant Group ROI Score by Gender
Eureka Restaurant Group's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Eureka Restaurant Group.
Male
2.6/5
Female
N/A
Eureka Restaurant Group ROI Score by Ethnicity
Eureka Restaurant Group's ROI score was rated 1.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Eureka Restaurant Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Eureka Restaurant Group ROI Score by Age
Eureka Restaurant Group's ROI score was rated 2.1 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Eureka Restaurant Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.1 | 41-45 | 2.1 |
Eureka Restaurant Group Customer Satisfaction (CSAT)
Eureka Restaurant Group Customer Satisfaction (CSAT) Score
33 / 100
Eureka Restaurant Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eureka Restaurant Group Customer Satisfaction
Eureka Restaurant Group's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Eureka Restaurant Group's Customer Satisfaction.
Ranked Eureka Restaurant Group Customer Satisfaction the Highest
Eureka Restaurant Group Customer Satisfaction Score by Gender
Eureka Restaurant Group's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Eureka Restaurant Group.
40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Eureka Restaurant Group Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Eureka Restaurant Group's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Eureka Restaurant Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Eureka Restaurant Group Customer Satisfaction Score by Age
Eureka Restaurant Group's Customer Satisfaction score was rated 33 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Eureka Restaurant Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% |
Eureka Restaurant Group Customer Service
2.8/5
Eureka Restaurant Group has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Eureka Restaurant Group's overall Customer Service score rated by its users and customers.
About Eureka Restaurant Group's Customer Service
Address
12101 Crenshaw Blvd, Hawthorne, CA 90250
Website
https://eurekarestaurantgroup.com/
Phone Number
310-331-8233
Quick Insights into Eureka Restaurant Group Customer Service
Eureka Restaurant Group's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Eureka Restaurant Group's Customer Service score.
Ranked Eureka Restaurant Group Customer Service the Highest
Eureka Restaurant Group Customer Service Score by Gender
Eureka Restaurant Group's Customer Service score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Eureka Restaurant Group.
Male
2.2/5
Female
N/A
Eureka Restaurant Group Customer Service Score by Ethnicity
Eureka Restaurant Group's Customer Service score was rated 1.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Eureka Restaurant Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Eureka Restaurant Group Customer Service Score by Age
Eureka Restaurant Group's Customer Service score was rated 2 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Eureka Restaurant Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
Eureka Restaurant Group as an Employer
2.6/5
Eureka Restaurant Group has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Eureka Restaurant Group
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Eureka Restaurant Group scored a -15 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Eureka Restaurant Group would recommend the brand to a friend. ENPS measures how likely Eureka Restaurant Group employees would recommend working at Eureka Restaurant Group to a friend.
Net Promoter Score
-15
NPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 25% | Promoters |
|---|---|
| 13% | Passive |
| 62% | Detractors |
