50
NPS
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Eurest Services
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About Eurest Services' Brand
Eurest Services is a premier facility services provider, offering leading national business and industry organizations a comprehensive
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Eurest Services NPS
Eurest Services's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Eurest Services's customers would recommend using the product based on a scale of -100 to 100.
Eurest Services Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Eurest Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 0 | Jun 2023 | 0 |
Feb 2024 66 | Feb 2024 | 66 |
Jul 2024 50 | Jul 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eurest Services Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Eurest Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eurest Services Product Quality
3.1/5
Eurest Services has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Eurest Services' overall Product Quality score rated by its users and customers.
Eurest Services Product Information
Eurest Services’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.eurestservices.us
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Facilities Services
Eurest Services Pricing
Eurest Services ROI & Value For Money
3.6/5
Eurest Services has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Eurest Services' overall ROI score rated by its users and customers.
Eurest Services Customer Satisfaction (CSAT)
Eurest Services Customer Satisfaction (CSAT) Score
50 / 100
Eurest Services has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eurest Services Customer Service
3.7/5
Eurest Services has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Eurest Services' overall Customer Service score rated by its users and customers.
About Eurest Services's Customer Service
Website
http://www.eurestservices.us
Eurest Services as an Employer
2.5/5
Eurest Services has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Eurest Services scored a 50 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of Eurest Services would recommend the brand to a friend. ENPS measures how likely Eurest Services employees would recommend working at Eurest Services to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 6% | Promoters |
|---|---|
| 33% | Passive |
| 61% | Detractors |
