20
NPS
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Eurest Services
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About Eurest Services' Brand
Eurest Services is a premier facility services provider, offering leading national business and industry organizations a comprehensive
Brand at a Glance
65%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
Eurest Services NPS
Eurest Services's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Eurest Services's customers would recommend using the product based on a scale of -100 to 100.
Eurest Services Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Eurest Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 0 | Jun 2023 | 0 |
Feb 2024 66 | Feb 2024 | 66 |
Jul 2024 50 | Jul 2024 | 50 |
Sep 2026 20 | Sep 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eurest Services NPS by Gender
Eurest Services's NPS was rated 0 by Male customers on Comparably.
Male
0
Eurest Services's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Eurest Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Eurest Services Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Eurest Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eurest Services Customer Loyalty Score by Gender
Eurest Services's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Eurest Services Product Quality
3/5
Eurest Services has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Eurest Services Product Information
Eurest Services’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.eurestservices.us
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Facilities Services
Quick Insights into Eurest Services Product Quality
Eurest Services's Product Quality score was rated highest by Male customers.
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Ranked Eurest Services Product Quality the Highest
Eurest Services Product Quality Score by Gender
Eurest Services's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Eurest Services.
Male
3/5
Female
N/A
Eurest Services Pricing
Eurest Services ROI & Value For Money
3.3/5
Eurest Services has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Eurest Services ROI
Eurest Services's ROI score was rated highest by Male customers.
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Ranked Eurest Services ROI the Highest
Eurest Services ROI Score by Gender
Eurest Services's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Eurest Services Customer Satisfaction (CSAT)
Eurest Services Customer Satisfaction (CSAT) Score
40 / 100
Eurest Services has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eurest Services Customer Satisfaction
Eurest Services's Customer Satisfaction score was rated highest by Male customers.
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Ranked Eurest Services Customer Satisfaction the Highest
Eurest Services Customer Satisfaction Score by Gender
Eurest Services's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Eurest Services Customer Service
3.7/5
Eurest Services has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Eurest Services's Customer Service
Website
http://www.eurestservices.us
Quick Insights into Eurest Services Customer Service
Eurest Services's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Eurest Services' Customer Service score.
Ranked Eurest Services Customer Service the Highest
Eurest Services Customer Service Score by Gender
Eurest Services's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Eurest Services.
Male
3.5/5
Female
N/A
Eurest Services as an Employer
2.5/5
Eurest Services has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Eurest Services scored a 20 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of Eurest Services would recommend the brand to a friend. ENPS measures how likely Eurest Services employees would recommend working at Eurest Services to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 5% | Promoters |
|---|---|
| 32% | Passive |
| 63% | Detractors |
