50
NPS
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Evans Bank
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About Evans Bank's Brand
Since 1920, Evans Bank has valued their position as a community based financial institution, dedicated to fostering relationships with
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
4.5/5
Pricing
3.5/5
Customer Service
Evans Bank NPS
Evans Bank's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Evans Bank's customers would recommend using the product based on a scale of -100 to 100.
Evans Bank Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Evans Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Jun 2025 50 | Jun 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evans Bank Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Evans Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Evans Bank Product Quality
3.7/5
Evans Bank has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Evans Bank's overall Product Quality score rated by its users and customers.
Evans Bank Product Information
Evans Bank’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.evansbank.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Banking
FinTech
Evans Bank Pricing
Evans Bank ROI & Value For Money
4.5/5
Evans Bank has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Evans Bank Customer Satisfaction (CSAT)
Evans Bank Customer Satisfaction (CSAT) Score
50 / 100
Evans Bank has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Evans Bank Customer Service
3.5/5
Evans Bank has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Evans Bank's overall Customer Service score rated by its users and customers.
About Evans Bank's Customer Service
Address
One Grimsby Drive, Hamburg, NY
Website
http://www.evansbank.com
Phone Number
7169262000
Evans Bank as an Employer
Consumer vs. Employees
Evans Bank scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Evans Bank would recommend the brand to a friend. ENPS measures how likely Evans Bank employees would recommend working at Evans Bank to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
