0
NPS
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Event Network
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About Event Network's Brand
Event Network is the leading operator of experiential retail in the United States. We design, build, merchandise, staff and operate beautiful gift shops and dynamic webstores on behalf of and in partnership with world-class cultural destinations.
Brand at a Glance
53%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Event Network NPS
Event Network's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Event Network's customers would recommend using the product based on a scale of -100 to 100.
Event Network Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Event Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
Aug 2023 33 | Aug 2023 | 33 |
Oct 2024 0 | Oct 2024 | 0 |
Dec 2024 20 | Dec 2024 | 20 |
Mar 2025 33 | Mar 2025 | 33 |
Jan 2026 15 | Jan 2026 | 15 |
Apr 2026 0 | Apr 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Event Network Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Event Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Event Network Product Quality
3.1/5
Event Network has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Event Network's overall Product Quality score rated by its users and customers.
Event Network Product Information
Event Network’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Retail
Event Network Pricing
Event Network ROI & Value For Money
3.2/5
Event Network has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Event Network Customer Satisfaction (CSAT)
Event Network Customer Satisfaction (CSAT) Score
40 / 100
Event Network has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Event Network Customer Service
3.2/5
Event Network has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Event Network's Customer Service
Address
9606 Aero Drive Suite 1000, San Diego, CA 92123
Website
https://www.eventnetwork.com/
Phone Number
858.222.6100
Event Network's Social Links
Event Network as an Employer
2.3/5
Event Network has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Event Network scored a 0 for Net Promoter Score and a -90 for Employee Net Promoter Score. NPS gauges how likely a customer of Event Network would recommend the brand to a friend. ENPS measures how likely Event Network employees would recommend working at Event Network to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-90
eNPS Score
| 3% | Promoters |
|---|---|
| 4% | Passive |
| 93% | Detractors |
