0
NPS
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EverBank Financial
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About EverBank Financial's Brand
EverBank is creating a new way of banking by delivering to customers around the country a unique range of banking.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
EverBank Financial NPS
EverBank Financial's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether EverBank Financial's customers would recommend using the product based on a scale of -100 to 100.
EverBank Financial Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
EverBank Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 100 | Dec 2023 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
May 2024 33 | May 2024 | 33 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EverBank Financial Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of EverBank Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EverBank Financial Product Quality
3.4/5
EverBank Financial has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock EverBank Financial's overall Product Quality score rated by its users and customers.
EverBank Financial Product Information
EverBank Financial’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.everbank.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
EverBank Financial Pricing
EverBank Financial ROI & Value For Money
3.4/5
EverBank Financial has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock EverBank Financial's overall ROI score rated by its users and customers.
EverBank Financial Customer Satisfaction (CSAT)
EverBank Financial Customer Satisfaction (CSAT) Score
67 / 100
EverBank Financial has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EverBank Financial Customer Service
3.2/5
EverBank Financial has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock EverBank Financial's overall Customer Service score rated by its users and customers.
About EverBank Financial's Customer Service
Address
501 Riverside Avenue, 12th Floor, Jacksonville, FL
Website
https://www.everbank.com/
Phone Number
904-281-6000
EverBank Financial as an Employer
3.7/5
EverBank Financial has a 3.7/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
EverBank Financial scored a 0 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of EverBank Financial would recommend the brand to a friend. ENPS measures how likely EverBank Financial employees would recommend working at EverBank Financial to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
