-100
NPS
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EverCharge
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About EverCharge's Brand
EverCharge makes a smart EV charging system specifically designed for apartments and condominiums.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
EverCharge NPS
EverCharge's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether EverCharge's customers would recommend using the product based on a scale of -100 to 100.
EverCharge Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
EverCharge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EverCharge Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of EverCharge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EverCharge Product Quality
1.5/5
EverCharge has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EverCharge's overall Product Quality score rated by its users and customers.
EverCharge Product Information
EverCharge’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.evercharge.net
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Energy
Travel
EverCharge Pricing
EverCharge ROI & Value For Money
1.5/5
EverCharge has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EverCharge's overall ROI score rated by its users and customers.
EverCharge Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EverCharge Customer Service
1.5/5
EverCharge has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EverCharge's overall Customer Service score rated by its users and customers.
About EverCharge's Customer Service
Address
San Francisco, CA
Website
http://www.evercharge.net
Phone Number
(888) 342-7383
EverCharge as an Employer
3.5/5
EverCharge has a 3.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
EverCharge scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of EverCharge would recommend the brand to a friend. ENPS measures how likely EverCharge employees would recommend working at EverCharge to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
