52
NPS
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Brand Page
Evercontact
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About Evercontact's Brand
Evercontact is an artificial intelligence driven personal assistant who keeps your address book up-to-date.
Brand at a Glance
4.5/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Evercontact NPS
Evercontact's Net Promoter Score (NPS) is a 52 with 64% Promoters, 24% Passives, and 12% Detractors. Net Promoter Score tracks whether Evercontact's customers would recommend using the product based on a scale of -100 to 100.
Evercontact Overall NPS
| 64% | Promoters |
|---|---|
| 24% | Passives |
| 12% | Detractors |
Evercontact NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 52 | Aug 2020 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evercontact NPS by Usage
Evercontact's NPS was rated 80 points by customers who have used Evercontact's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 80 | 2 to 5 Years | 80 |
Evercontact Product Quality
4.5/5
Evercontact has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Evercontact Product Information
Evercontact serves markets in the United States, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, and Latin America. Evercontact supports iOS and Web devices and offers products for small and medium sized businesses.
Evercontact’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.evercontact.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Small Business Services
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Italian
Swedish
Danish
Finnish
Norwegian
Product Type
Lead Management Software
Sales Force Automation Software
Contact Management Software
Data Entry Software
Predictive Lead Scoring Software
Evercontact Pricing
Evercontact ROI & Value For Money
4.2/5
Evercontact has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Evercontact Pricing Plans
Evercontact has a pricing structure that accommodates small and medium businesses.
Who Uses Evercontact?
Small Businesses
Medium Businesses
Evercontact Customer Service
3.7/5
Evercontact has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Evercontact's Customer Service
Address
61 Broadway, Suite 1105, New York City, NY 10006
Website
http://www.evercontact.com
Phone Number
9179602660
Evercontact as an Employer
4.7/5
Evercontact has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Evercontact scored a 52 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Evercontact would recommend the brand to a friend. ENPS measures how likely Evercontact employees would recommend working at Evercontact to a friend.
Net Promoter Score
52
NPS Score
| 64% | Promoters |
|---|---|
| 24% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
