7
NPS
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EverFi
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About EverFi's Brand
EverFi is the leading education technology company focused on teaching, assessing, badging, and certifying students in critical skills.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
EverFi CMO
Brian Cooley
Brian Cooley serves as the Global Chief Marketing Officer of EverFi. Brian started at EverFi in October of 2018. Brian currently resides in Washington D.C. Metro Area.
EverFi NPS
EverFi's Net Promoter Score (NPS) is a 7 with 50% Promoters, 7% Passives, and 43% Detractors. Net Promoter Score tracks whether EverFi's customers would recommend using the product based on a scale of -100 to 100.
EverFi Overall NPS
| 50% | Promoters |
|---|---|
| 7% | Passives |
| 43% | Detractors |
EverFi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 9 | Dec 2021 | 9 |
Jan 2022 14 | Jan 2022 | 14 |
Feb 2022 22 | Feb 2022 | 22 |
Mar 2022 13 | Mar 2022 | 13 |
Apr 2022 16 | Apr 2022 | 16 |
Jun 2022 22 | Jun 2022 | 22 |
Jan 2023 0 | Jan 2023 | 0 |
May 2023 -5 | May 2023 | -5 |
Sep 2023 -1 | Sep 2023 | -1 |
Dec 2023 4 | Dec 2023 | 4 |
Apr 2024 8 | Apr 2024 | 8 |
Oct 2024 8 | Oct 2024 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EverFi NPS by Gender
Male customers rated EverFi's NPS 20 points higher than Female customers.
Male
0
EverFi's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-20
EverFi's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
EverFi NPS by Ethnicity
EverFi's NPS was rated -100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -100 | Other | -100 |
EverFi NPS by Age
EverFi's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
EverFi NPS by Usage
EverFi's NPS was rated the highest by customers who have used EverFi's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
EverFi Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of EverFi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EverFi Customer Loyalty Score by Gender
Male customers rated EverFi's Customer Loyalty score 32% higher than Female customers.
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Male
78%
Yes
Female
46%
Yes
EverFi Customer Loyalty Score by Ethnicity
EverFi's Customer Loyalty score was rated 55% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of EverFi.
55
out of 100
Other
EverFi Customer Loyalty Score by Age
EverFi's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of EverFi.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
36-40 100% | 36-40 | 100% |
EverFi Customer Loyalty Score by Usage
EverFi's Customer Loyalty score was rated the highest by customers who have used EverFi's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
EverFi Customer Loyalty Score by Industry
EverFi's Customer Loyalty score was rated 70% by Tech industry customers.
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EverFi Product Quality
3.4/5
EverFi has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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EverFi Product Information
EverFi’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated EverFi's product the highest.
- Website
- http://everfi.com
- Company Size
- 201-500 Employees
Industry
Tech
Education
SaaS
Quick Insights into EverFi Product Quality
EverFi's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 18-25.
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Ranked EverFi Product Quality the Highest
Ranked EverFi Product Quality the Lowest
EverFi Product Quality Score by Gender
Female customers rated EverFi's Product Quality score 0.5 stars higher than Male customers.
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Male
2.5/5
Female
3/5
EverFi Product Quality Score by Ethnicity
EverFi's Product Quality score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of EverFi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
EverFi Product Quality Score by Age
EverFi's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of EverFi.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
36-40 3.5 | 36-40 | 3.5 |
EverFi Product Quality Score by Usage
EverFi's Product Quality score was rated the highest by customers who have used EverFi's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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EverFi Product Quality Score by Industry
EverFi's Product Quality score was rated 3.1 stars by Tech industry customers.
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EverFi Pricing
EverFi ROI & Value For Money
3.1/5
EverFi has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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EverFi Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into EverFi ROI
EverFi's ROI score was rated highest by customers who have used EverFi's products/services for Less than 1 Year, and rated lowest by customers who have used EverFi's products/services for 2 to 5 Years.
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Ranked EverFi ROI the Highest
Ranked EverFi ROI the Lowest
EverFi ROI Score by Gender
Male customers rated EverFi's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of EverFi.
Male
2.4/5
Female
2.1/5
EverFi ROI Score by Ethnicity
EverFi's ROI score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of EverFi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
EverFi ROI Score by Age
EverFi's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of EverFi.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
36-40 2.6 | 36-40 | 2.6 |
EverFi ROI Score by Usage
EverFi's ROI score was rated the highest by customers who have used EverFi's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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EverFi ROI Score by Industry
EverFi's ROI score was rated 2.5 stars by Tech industry customers.
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EverFi Customer Satisfaction (CSAT)
EverFi Customer Satisfaction (CSAT) Score
54 / 100
EverFi has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
27%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EverFi Customer Satisfaction
EverFi's Customer Satisfaction score was rated highest by customers who have used EverFi's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked EverFi's Customer Satisfaction.
Ranked EverFi Customer Satisfaction the Highest
EverFi Customer Satisfaction Score by Gender
EverFi's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of EverFi.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
EverFi Customer Satisfaction Score by Ethnicity
CSAT according to Other
EverFi's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of EverFi.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
EverFi Customer Satisfaction Score by Age
EverFi's Customer Satisfaction score was rated 0 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of EverFi.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% |
EverFi Customer Satisfaction Score by Usage
EverFi's Customer Satisfaction score was rated 25 points by customers who have used EverFi's products/services for Less than 1 Year.
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EverFi Customer Service
3/5
EverFi has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About EverFi's Customer Service
Address
2300 N Street NW Suite 410C, Washington, DC 20037
Website
http://everfi.com
Phone Number
202-625-0011
EverFi's Social Links
Quick Insights into EverFi Customer Service
EverFi's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 18-25.
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Ranked EverFi Customer Service the Highest
Ranked EverFi Customer Service the Lowest
EverFi Customer Service Score by Gender
Female customers rated EverFi's Customer Service score 0.6 stars higher than Male customers.
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Male
2.4/5
Female
3/5
EverFi Customer Service Score by Ethnicity
EverFi's Customer Service score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of EverFi.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
EverFi Customer Service Score by Age
EverFi's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of EverFi.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
36-40 3.5 | 36-40 | 3.5 |
EverFi Customer Service Score by Usage
EverFi's Customer Service score was rated the highest by customers who have used EverFi's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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EverFi Customer Service Score by Industry
EverFi's Customer Service score was rated 3.1 stars by Tech industry customers.
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EverFi as an Employer
4.2/5
EverFi has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
EverFi scored a 7 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of EverFi would recommend the brand to a friend. ENPS measures how likely EverFi employees would recommend working at EverFi to a friend.
Net Promoter Score
7
NPS Score
| 50% | Promoters |
|---|---|
| 7% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 63% | Promoters |
|---|---|
| 0% | Passive |
| 37% | Detractors |
