83
NPS
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Brand Page
Everflow
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About Everflow's Brand
Everflow is a smarter platform for tracking performance and partnership channels across all environments.
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.7/5
Customer Service
Everflow NPS
Everflow's Net Promoter Score (NPS) is a 83 with 83% Promoters, 17% Passives, and 0% Detractors. Net Promoter Score tracks whether Everflow's customers would recommend using the product based on a scale of -100 to 100.
Everflow Overall NPS
| 83% | Promoters |
|---|---|
| 17% | Passives |
| 0% | Detractors |
Everflow NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 88 | Aug 2020 | 88 |
Sep 2024 83 | Sep 2024 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Everflow NPS by Usage
Everflow's NPS was rated the highest by customers who have used Everflow's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 86 | Less than 1 Year | 86 |
1 to 2 Years 78 | 1 to 2 Years | 78 |
Everflow Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Everflow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Everflow Product Quality
4.2/5
Everflow has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Everflow's overall Product Quality score rated by its users and customers.
Everflow Product Information
Everflow serves markets in the United States, Europe, Canada, United Kingdom, and Germany. Everflow supports Web devices and offers products for small, medium, and large sized businesses.
Everflow’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.everflow.io
- Company Size
- 11-50 Employees
Industry
Tech
Marketing, Advertising and Research
Languages Supported
English
Product Type
Mobile Marketing Software
Affiliate Marketing Software
Influencer Marketing Software
Everflow Pricing
Everflow ROI & Value For Money
4.2/5
Everflow has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Everflow's overall ROI score rated by its users and customers.
Everflow Pricing Plans
Everflow has a pricing structure that accommodates small, medium, and large businesses. Starting from $200/month, Everflow uses a subscription model and offers the following: Enterprise: $750/month for up to 500K clicks and Custom: for more than 500K clicks contact Everflow for a custom pricing plan.
Who Uses Everflow?
Small Businesses
Medium Businesses
Large Enterprises
Everflow Customer Satisfaction (CSAT)
Everflow Customer Satisfaction (CSAT) Score
100 / 100
Everflow has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Everflow Customer Service
4.7/5
Everflow has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Everflow's Customer Service
Address
530 Showers Drive Suite 7-302, Mountain View, CA 94040
Website
http://www.everflow.io
Everflow as an Employer
2.5/5
Everflow has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Everflow scored a 83 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Everflow would recommend the brand to a friend. ENPS measures how likely Everflow employees would recommend working at Everflow to a friend.
Net Promoter Score
83
NPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
