64
NPS
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Brand Page
Evergreen
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About Evergreen's Brand
Digital Brand Services
Brand at a Glance
92%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Evergreen NPS
Evergreen's Net Promoter Score (NPS) is a 64 with 73% Promoters, 18% Passives, and 9% Detractors. Net Promoter Score tracks whether Evergreen's customers would recommend using the product based on a scale of -100 to 100.
Evergreen Overall NPS
| 73% | Promoters |
|---|---|
| 18% | Passives |
| 9% | Detractors |
Evergreen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Dec 2021 66 | Dec 2021 | 66 |
Jan 2022 75 | Jan 2022 | 75 |
Aug 2022 66 | Aug 2022 | 66 |
Nov 2022 43 | Nov 2022 | 43 |
Feb 2023 50 | Feb 2023 | 50 |
Jun 2023 55 | Jun 2023 | 55 |
Jul 2024 60 | Jul 2024 | 60 |
Aug 2025 63 | Aug 2025 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evergreen Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Evergreen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Evergreen Product Quality
4.1/5
Evergreen has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Evergreen Product Information
Evergreen’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.evergreen.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
Government & Legal
Evergreen Pricing
Evergreen ROI & Value For Money
4.1/5
Evergreen has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Evergreen Customer Satisfaction (CSAT)
Evergreen Customer Satisfaction (CSAT) Score
100 / 100
Evergreen has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
63%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Evergreen Customer Service
4.1/5
Evergreen has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Evergreen's Customer Service
Address
Sterling, VA United States of America
Website
http://www.evergreen.com
Evergreen as an Employer
Consumer vs. Employees
Evergreen scored a 64 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Evergreen would recommend the brand to a friend. ENPS measures how likely Evergreen employees would recommend working at Evergreen to a friend.
Net Promoter Score
64
NPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 43% | Promoters |
|---|---|
| 36% | Passive |
| 21% | Detractors |
