-20
NPS
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EvergreenHealth
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About EvergreenHealth's Brand
EvergreenHealth, a public hospital district, is an integrated health care system offering a breadth of services
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
4.5/5
Customer Service
EvergreenHealth NPS
EvergreenHealth's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether EvergreenHealth's customers would recommend using the product based on a scale of -100 to 100.
EvergreenHealth Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
EvergreenHealth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Feb 2024 0 | Feb 2024 | 0 |
Sep 2024 -33 | Sep 2024 | -33 |
Oct 2025 0 | Oct 2025 | 0 |
Nov 2025 -20 | Nov 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EvergreenHealth Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of EvergreenHealth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EvergreenHealth Product Quality
3.2/5
EvergreenHealth has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock EvergreenHealth's overall Product Quality score rated by its users and customers.
EvergreenHealth Product Information
EvergreenHealth’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
EvergreenHealth Pricing
EvergreenHealth ROI & Value For Money
3.1/5
EvergreenHealth has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock EvergreenHealth's overall ROI score rated by its users and customers.
EvergreenHealth Customer Satisfaction (CSAT)
EvergreenHealth Customer Satisfaction (CSAT) Score
75 / 100
EvergreenHealth has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EvergreenHealth Customer Service
4.5/5
EvergreenHealth has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EvergreenHealth's overall Customer Service score rated by its users and customers.
About EvergreenHealth's Customer Service
Address
12040 NE 128th St., Kirkland, WA 98034
Website
https://www.evergreenhealth.com
Phone Number
425-899-1000
EvergreenHealth's Social Links
EvergreenHealth as an Employer
3.2/5
EvergreenHealth has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
EvergreenHealth scored a -20 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of EvergreenHealth would recommend the brand to a friend. ENPS measures how likely EvergreenHealth employees would recommend working at EvergreenHealth to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
