-18
NPS
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EverQuote
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About EverQuote's Brand
EverQuote is a quantitative internet marketing firm focused on applying sophisticated mathematics and enterprise class technology.
Brand at a Glance
49%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
EverQuote NPS
EverQuote's Net Promoter Score (NPS) is a -18 with 38% Promoters, 6% Passives, and 56% Detractors. Net Promoter Score tracks whether EverQuote's customers would recommend using the product based on a scale of -100 to 100.
EverQuote Overall NPS
| 38% | Promoters |
|---|---|
| 6% | Passives |
| 56% | Detractors |
EverQuote NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 50 | Dec 2020 | 50 |
Mar 2021 -25 | Mar 2021 | -25 |
May 2021 -17 | May 2021 | -17 |
Jul 2021 -1 | Jul 2021 | -1 |
Feb 2022 13 | Feb 2022 | 13 |
May 2022 0 | May 2022 | 0 |
Jul 2022 -18 | Jul 2022 | -18 |
Jan 2023 -9 | Jan 2023 | -9 |
Feb 2023 0 | Feb 2023 | 0 |
Aug 2023 -8 | Aug 2023 | -8 |
Mar 2024 -13 | Mar 2024 | -13 |
Aug 2025 -19 | Aug 2025 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EverQuote Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of EverQuote users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EverQuote Product Quality
3.1/5
EverQuote has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock EverQuote's overall Product Quality score rated by its users and customers.
EverQuote Product Information
EverQuote’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.everquote.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
EverQuote Pricing
EverQuote ROI & Value For Money
3/5
EverQuote has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock EverQuote's overall ROI score rated by its users and customers.
EverQuote Customer Satisfaction (CSAT)
EverQuote Customer Satisfaction (CSAT) Score
50 / 100
EverQuote has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EverQuote Customer Service
2.8/5
EverQuote has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock EverQuote's overall Customer Service score rated by its users and customers.
About EverQuote's Customer Service
Address
Cambridge, MA
Website
https://www.everquote.com/
Phone Number
(617) 245-0615
EverQuote as an Employer
3.6/5
EverQuote has a 3.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
EverQuote scored a -18 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of EverQuote would recommend the brand to a friend. ENPS measures how likely EverQuote employees would recommend working at EverQuote to a friend.
Net Promoter Score
-18
NPS Score
| 38% | Promoters |
|---|---|
| 6% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 63% | Promoters |
|---|---|
| 16% | Passive |
| 21% | Detractors |
