56
NPS
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EverTrue
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About EverTrue's Brand
The EverTrue software platform helps advancement teams engage constituents and increase giving potential with easy access to amazing data.
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
EverTrue NPS
EverTrue's Net Promoter Score (NPS) is a 56 with 67% Promoters, 22% Passives, and 11% Detractors. Net Promoter Score tracks whether EverTrue's customers would recommend using the product based on a scale of -100 to 100.
EverTrue Overall NPS
| 67% | Promoters |
|---|---|
| 22% | Passives |
| 11% | Detractors |
EverTrue NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Jan 2022 50 | Jan 2022 | 50 |
May 2022 66 | May 2022 | 66 |
Jul 2022 66 | Jul 2022 | 66 |
Feb 2023 71 | Feb 2023 | 71 |
May 2023 75 | May 2023 | 75 |
Jul 2023 55 | Jul 2023 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EverTrue Customer Reviews
Out of the 2 EverTrue customer reviews 2 were positive and 0 were constructive. EverTrue customer reviews reflect that all customers have a favorable experience using the products/services of the company.
EverTrue Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of EverTrue users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EverTrue Product Quality
4/5
EverTrue has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock EverTrue's overall Product Quality score rated by its users and customers.
EverTrue Product Information
EverTrue’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.evertrue.com/
- Company Size
- 51-200 Employees
Industry
Tech
Non-Profit
SaaS
EverTrue Pricing
EverTrue ROI & Value For Money
3.7/5
EverTrue has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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EverTrue Customer Satisfaction (CSAT)
EverTrue Customer Satisfaction (CSAT) Score
67 / 100
EverTrue has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EverTrue Customer Service
4/5
EverTrue has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About EverTrue's Customer Service
Address
330 Congress St., 2nd floor, Boston, MA 02210
Website
http://www.evertrue.com/
Phone Number
855-EVR-TRUE (855-387-878
EverTrue's Social Links
EverTrue as an Employer
4.3/5
EverTrue has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
EverTrue scored a 56 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of EverTrue would recommend the brand to a friend. ENPS measures how likely EverTrue employees would recommend working at EverTrue to a friend.
Net Promoter Score
56
NPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
