25
NPS
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Brand Page
EveryoneSocial
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About EveryoneSocial's Brand
EveryoneSocial is the platform that transforms employees into influencers by empowering them to authentically create and share content. Some of the world’s highest-performing organizations, including Qualtrics, T-Mobile and Highspot, are EveryoneSocial customers who trust us to help engage their employees, expand their brand reach, and drive organic social media ROI.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
EveryoneSocial NPS
EveryoneSocial's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether EveryoneSocial's customers would recommend using the product based on a scale of -100 to 100.
EveryoneSocial Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
EveryoneSocial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
May 2022 50 | May 2022 | 50 |
Nov 2022 66 | Nov 2022 | 66 |
Jun 2023 25 | Jun 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EveryoneSocial Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of EveryoneSocial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EveryoneSocial Product Quality
3.5/5
EveryoneSocial has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EveryoneSocial's overall Product Quality score rated by its users and customers.
EveryoneSocial Product Information
EveryoneSocial serves markets in the United States, Europe, Australia, Canada, and Latin America. EveryoneSocial supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
EveryoneSocial’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://everyonesocial.com/
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
SaaS
Social
Languages Supported
English
Product Type
Employee Engagement Software
EveryoneSocial Pricing
EveryoneSocial ROI & Value For Money
3.2/5
EveryoneSocial has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock EveryoneSocial's overall ROI score rated by its users and customers.
EveryoneSocial Pricing Plans
EveryoneSocial has a pricing structure that accommodates medium and large businesses.
Who Uses EveryoneSocial?
Medium Businesses
Large Enterprises
EveryoneSocial Customer Satisfaction (CSAT)
EveryoneSocial Customer Satisfaction (CSAT) Score
66 / 100
EveryoneSocial has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EveryoneSocial Customer Service
3.1/5
EveryoneSocial has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock EveryoneSocial's overall Customer Service score rated by its users and customers.
About EveryoneSocial's Customer Service
Address
136 South Main Street Suite 610, Salt Lake City, UT 84101
Website
http://everyonesocial.com/
Phone Number
801-896-7951
EveryoneSocial's Social Links
EveryoneSocial as an Employer
4.3/5
EveryoneSocial has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
EveryoneSocial scored a 25 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of EveryoneSocial would recommend the brand to a friend. ENPS measures how likely EveryoneSocial employees would recommend working at EveryoneSocial to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 76% | Promoters |
|---|---|
| 7% | Passive |
| 17% | Detractors |
