-100
NPS
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Brand Page
Everything But The House
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About Everything But The House's Brand
The marketplace for buying and selling unique goods.
Brand at a Glance
100%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
Everything But The House NPS
Everything But The House's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Everything But The House's customers would recommend using the product based on a scale of -100 to 100.
Everything But The House Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Everything But The House NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
May 2022 -100 | May 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Everything But The House Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Everything But The House users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Everything But The House Product Quality
2/5
Everything But The House has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Everything But The House's overall Product Quality score rated by its users and customers.
Everything But The House Product Information
Everything But The House’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://www.ebth.com/
- Company Size
- 201-500 Employees
Industry
Retail
Everything But The House Pricing
Everything But The House ROI & Value For Money
2/5
Everything But The House has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Everything But The House Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Everything But The House Customer Service
1.5/5
Everything But The House has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Everything But The House's Customer Service
Address
697 Wilmer Ave, Cincinnati, OH 45226
Website
https://www.ebth.com/
Phone Number
888.965.8672
Everything But The House's Social Links
Consumer vs. Employees
Everything But The House scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Everything But The House would recommend the brand to a friend. ENPS measures how likely Everything But The House employees would recommend working at Everything But The House to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
