31
NPS
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eVestment
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About eVestment's Brand
eVestment is a provider of institutional investment data intelligence and analytic solutions.
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
eVestment CMO
eVestment NPS
eVestment's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether eVestment's customers would recommend using the product based on a scale of -100 to 100.
eVestment Overall NPS
| 56% | Promoters |
|---|---|
| 19% | Passives |
| 25% | Detractors |
eVestment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 33 | Sep 2021 | 33 |
Dec 2021 25 | Dec 2021 | 25 |
Jan 2022 40 | Jan 2022 | 40 |
Mar 2022 50 | Mar 2022 | 50 |
Apr 2022 57 | Apr 2022 | 57 |
Feb 2023 62 | Feb 2023 | 62 |
Mar 2023 44 | Mar 2023 | 44 |
Jun 2023 18 | Jun 2023 | 18 |
Jul 2023 8 | Jul 2023 | 8 |
Sep 2023 22 | Sep 2023 | 22 |
Mar 2024 27 | Mar 2024 | 27 |
Nov 2025 31 | Nov 2025 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eVestment Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of eVestment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eVestment Product Quality
3.9/5
eVestment has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock eVestment's overall Product Quality score rated by its users and customers.
eVestment Product Information
eVestment’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.evestment.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
FinTech
SaaS
eVestment Pricing
eVestment ROI & Value For Money
3.9/5
eVestment has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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eVestment Customer Satisfaction (CSAT)
eVestment Customer Satisfaction (CSAT) Score
75 / 100
eVestment has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
eVestment Customer Service
3.8/5
eVestment has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About eVestment's Customer Service
Address
5000 Olde Towne Parkway, Suite 100, Marietta, GA
Website
http://www.evestment.com
eVestment as an Employer
3.9/5
eVestment has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
eVestment scored a 31 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of eVestment would recommend the brand to a friend. ENPS measures how likely eVestment employees would recommend working at eVestment to a friend.
Net Promoter Score
31
NPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 71% | Promoters |
|---|---|
| 29% | Passive |
| 0% | Detractors |
