16
NPS
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Brand Page
EVgo
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About EVgo's Brand
EVgo leads America's electric vehicle revolution
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
EVgo NPS
EVgo's Net Promoter Score (NPS) is a 16 with 55% Promoters, 6% Passives, and 39% Detractors. Net Promoter Score tracks whether EVgo's customers would recommend using the product based on a scale of -100 to 100.
EVgo Overall NPS
| 55% | Promoters |
|---|---|
| 6% | Passives |
| 39% | Detractors |
EVgo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 15 | Aug 2022 | 15 |
Sep 2022 25 | Sep 2022 | 25 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 20 | Mar 2023 | 20 |
Apr 2023 17 | Apr 2023 | 17 |
Sep 2023 7 | Sep 2023 | 7 |
Apr 2024 13 | Apr 2024 | 13 |
Feb 2025 7 | Feb 2025 | 7 |
May 2025 10 | May 2025 | 10 |
Oct 2025 16 | Oct 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EVgo Customer Reviews
Out of the 2 EVgo customer reviews 1 was positive and 1 was constructive. EVgo customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
EVgo Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of EVgo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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EVgo Customer Loyalty Score by Industry
EVgo's Customer Loyalty score was rated 64% by Tech industry customers.
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EVgo Product Quality
3.1/5
EVgo has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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EVgo Product Information
EVgo’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated EVgo's product the highest.
- Website
- https://www.evgo.com/
- Company Size
- 51-200 Employees
Quick Insights into EVgo Product Quality
EVgo's Product Quality score was rated highest by customers from the Tech industry.
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Ranked EVgo Product Quality the Highest
EVgo Product Quality Score by Industry
EVgo's Product Quality score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
EVgo Pricing
EVgo ROI & Value For Money
3.8/5
EVgo has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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EVgo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into EVgo ROI
EVgo's ROI score was rated highest by customers from the Tech industry.
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Ranked EVgo ROI the Highest
EVgo ROI Score by Industry
EVgo's ROI score was rated 2.9 stars by Tech industry customers.
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EVgo Customer Satisfaction (CSAT)
EVgo Customer Satisfaction (CSAT) Score
64 / 100
EVgo has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
21%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EVgo Customer Satisfaction
EVgo's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked EVgo Customer Satisfaction the Highest
EVgo Customer Satisfaction Score by Industry
EVgo's Customer Satisfaction score was rated 40 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}EVgo Customer Service
3.7/5
EVgo has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About EVgo's Customer Service
Address
Houston, TX 77055 United States of America
Website
https://www.evgo.com/
Phone Number
1-855-509-5581
EVgo's Social Links
Quick Insights into EVgo Customer Service
EVgo's Customer Service score was rated highest by customers from the Tech industry.
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Ranked EVgo Customer Service the Highest
EVgo Customer Service Score by Industry
EVgo's Customer Service score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
EVgo as an Employer
Consumer vs. Employees
EVgo scored a 16 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of EVgo would recommend the brand to a friend. ENPS measures how likely EVgo employees would recommend working at EVgo to a friend.
Net Promoter Score
16
NPS Score
| 55% | Promoters |
|---|---|
| 6% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 11% | Promoters |
|---|---|
| 45% | Passive |
| 44% | Detractors |
