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NPS
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Evidation Health
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About Evidation Health's Brand
Evidation measures health in everyday life and enables anyone to participate in groundbreaking research and health programs. Built upon a foundation of user privacy and control over permissioned health data, Evidation's Achievement platform is trusted by millions of individuals—generating data with unprecedented speed, scale, and rigor. We partner with leading healthcare companies to understand health and disease outside the clinic walls. Guided by our mission to enable and empower everyone to participate in better health outcomes, Evidation is working to bring people individualized, proactive, and accessible healthcare—faster.
Brand at a Glance
55%
Customer Loyalty
2.8/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
Evidation Health NPS
Evidation Health's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Evidation Health's customers would recommend using the product based on a scale of -100 to 100.
Evidation Health Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Evidation Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Jul 2022 -50 | Jul 2022 | -50 |
Jun 2023 -33 | Jun 2023 | -33 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evidation Health Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Evidation Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Evidation Health Product Quality
2.8/5
Evidation Health has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Evidation Health's overall Product Quality score rated by its users and customers.
Evidation Health Product Information
Evidation Health’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.evidation.com/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Big Data
Healthcare
Evidation Health Pricing
Evidation Health ROI & Value For Money
4/5
Evidation Health has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Evidation Health Customer Satisfaction (CSAT)
Evidation Health Customer Satisfaction (CSAT) Score
67 / 100
Evidation Health has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Evidation Health Customer Service
3.5/5
Evidation Health has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Evidation Health's Customer Service
Address
400 Concar Dr, San Mateo, CA 94402
Website
http://www.evidation.com/
Evidation Health's Social Links
Evidation Health as an Employer
2.6/5
Evidation Health has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Evidation Health
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Evidation Health scored a 0 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Evidation Health would recommend the brand to a friend. ENPS measures how likely Evidation Health employees would recommend working at Evidation Health to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
