56
NPS
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Evolution Gaming Group
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About Evolution Gaming Group's Brand
Provider of live casino services. The company is engaged in providing gaming services and games played on desktop, tablet and smart phone devices.
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Evolution Gaming Group NPS
Evolution Gaming Group's Net Promoter Score (NPS) is a 56 with 67% Promoters, 22% Passives, and 11% Detractors. Net Promoter Score tracks whether Evolution Gaming Group's customers would recommend using the product based on a scale of -100 to 100.
Evolution Gaming Group Overall NPS
| 67% | Promoters |
|---|---|
| 22% | Passives |
| 11% | Detractors |
Evolution Gaming Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Aug 2022 -50 | Aug 2022 | -50 |
Jan 2023 0 | Jan 2023 | 0 |
May 2023 25 | May 2023 | 25 |
Jun 2023 40 | Jun 2023 | 40 |
Nov 2023 49 | Nov 2023 | 49 |
Dec 2023 57 | Dec 2023 | 57 |
Jan 2025 63 | Jan 2025 | 63 |
Jan 2026 55 | Jan 2026 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evolution Gaming Group Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Evolution Gaming Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Evolution Gaming Group Product Quality
3.1/5
Evolution Gaming Group has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Evolution Gaming Group's overall Product Quality score rated by its users and customers.
Evolution Gaming Group Product Information
Evolution Gaming Group’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- evolutiongaming.com
- Company Size
- 1,001-5,000 Employees
Evolution Gaming Group Pricing
Evolution Gaming Group ROI & Value For Money
3.6/5
Evolution Gaming Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Evolution Gaming Group Customer Satisfaction (CSAT)
Evolution Gaming Group Customer Satisfaction (CSAT) Score
43 / 100
Evolution Gaming Group has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Evolution Gaming Group Customer Service
3.7/5
Evolution Gaming Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Evolution Gaming Group's Customer Service
Address
Hitechbuilding, Stockholm, 111 57
Website
evolutiongaming.com
Phone Number
7
Evolution Gaming Group as an Employer
2.5/5
Evolution Gaming Group has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Evolution Gaming Group scored a 56 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Evolution Gaming Group would recommend the brand to a friend. ENPS measures how likely Evolution Gaming Group employees would recommend working at Evolution Gaming Group to a friend.
Net Promoter Score
56
NPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 33% | Promoters |
|---|---|
| 7% | Passive |
| 60% | Detractors |
