-39
NPS
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Evraz Inc North America
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About Evraz Inc North America's Brand
EVRAZ North America manufactures primarily for the rail, energy and construction markets. We also manufacture excellence, drive success and build careers for our employees. Our team members come from diverse backgrounds and work together to solve problems, contribute ideas and develop leading-edge products and processes that ensure success for our customers and our business.
Brand at a Glance
34%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2/5
Customer Service
Evraz Inc North America NPS
Evraz Inc North America's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether Evraz Inc North America's customers would recommend using the product based on a scale of -100 to 100.
Evraz Inc North America Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
Evraz Inc North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Mar 2022 50 | Mar 2022 | 50 |
Apr 2022 0 | Apr 2022 | 0 |
Sep 2023 -25 | Sep 2023 | -25 |
Oct 2023 0 | Oct 2023 | 0 |
May 2024 -17 | May 2024 | -17 |
Nov 2024 -29 | Nov 2024 | -29 |
Mar 2025 -37 | Mar 2025 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evraz Inc North America Customer Loyalty
34%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
34% of Evraz Inc North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Evraz Inc North America Product Quality
2.2/5
Evraz Inc North America has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Evraz Inc North America Product Information
Evraz Inc North America’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.evrazna.com/
- Company Size
- 5,001-10,000 Employees
Evraz Inc North America Pricing
Evraz Inc North America ROI & Value For Money
2/5
Evraz Inc North America has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Evraz Inc North America Customer Satisfaction (CSAT)
Evraz Inc North America Customer Satisfaction (CSAT) Score
17 / 100
Evraz Inc North America has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Evraz Inc North America Customer Service
2/5
Evraz Inc North America has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Evraz Inc North America's Customer Service
Address
71 S WACKER DRIVE, Chicago, IL 60606
Website
http://www.evrazna.com/
Phone Number
5039787373
Evraz Inc North America as an Employer
3.7/5
Evraz Inc North America has a 3.7/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Evraz Inc North America
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Evraz Inc North America scored a -39 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Evraz Inc North America would recommend the brand to a friend. ENPS measures how likely Evraz Inc North America employees would recommend working at Evraz Inc North America to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 30% | Promoters |
|---|---|
| 15% | Passive |
| 55% | Detractors |
