25
NPS
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Exact Sciences
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About Exact Sciences' Brand
Exact Sciences is a molecular diagnostics company focused on colorectal cancer. The company has exclusive intellectual property protecting
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Exact Sciences NPS
Exact Sciences's Net Promoter Score (NPS) is a 25 with 54% Promoters, 17% Passives, and 29% Detractors. Net Promoter Score tracks whether Exact Sciences's customers would recommend using the product based on a scale of -100 to 100.
Exact Sciences Overall NPS
| 54% | Promoters |
|---|---|
| 17% | Passives |
| 29% | Detractors |
Exact Sciences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 26 | Mar 2024 | 26 |
Apr 2024 26 | Apr 2024 | 26 |
Jun 2024 27 | Jun 2024 | 27 |
Jul 2024 29 | Jul 2024 | 29 |
Sep 2024 31 | Sep 2024 | 31 |
Oct 2024 30 | Oct 2024 | 30 |
Nov 2024 30 | Nov 2024 | 30 |
Jan 2025 31 | Jan 2025 | 31 |
Feb 2025 29 | Feb 2025 | 29 |
Apr 2025 28 | Apr 2025 | 28 |
May 2025 26 | May 2025 | 26 |
Aug 2025 25 | Aug 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Exact Sciences NPS by Gender
Female customers rated Exact Sciences's NPS 41 points higher than Male customers.
Male
9
Exact Sciences's NPS was rated 9 by Male customers on Comparably.
45%
Promoters
19%
Passives
36%
Detractors
Female
50
Exact Sciences's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Exact Sciences NPS by Ethnicity
Exact Sciences's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Exact Sciences NPS by Age
Exact Sciences's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Exact Sciences NPS by Usage
Exact Sciences's NPS was rated the highest by customers who have used Exact Sciences's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years 12 | 2 to 5 Years | 12 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Exact Sciences Customer Reviews
Out of the 2 Exact Sciences customer reviews 2 were positive and 0 were constructive. Exact Sciences customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Exact Sciences Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Exact Sciences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Exact Sciences Customer Loyalty Score by Gender
Female customers rated Exact Sciences's Customer Loyalty score 10% higher than Male customers.
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Male
75%
Yes
Female
85%
Yes
Exact Sciences Customer Loyalty Score by Ethnicity
Exact Sciences's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Exact Sciences.
85
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
Exact Sciences Customer Loyalty Score by Age
Exact Sciences's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
36-40 100% | 36-40 | 100% |
51-55 70% | 51-55 | 70% |
56-60 85% | 56-60 | 85% |
66+ 70% | 66+ | 70% |
Exact Sciences Customer Loyalty Score by Usage
Exact Sciences's Customer Loyalty score was rated the highest by customers who have used Exact Sciences's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Exact Sciences Customer Loyalty Score by Industry
Exact Sciences's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Exact Sciences Product Quality
4/5
Exact Sciences has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Exact Sciences Product Information
Exact Sciences’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Exact Sciences's product the highest. Reviewers from the Aerospace and Aviation industry rated Exact Sciences the lowest at 4.1.
- Website
- http://exactsciences.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Exact Sciences Product Quality
Exact Sciences's Product Quality score was rated highest by customers who have used Exact Sciences's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked Exact Sciences Product Quality the Highest
Ranked Exact Sciences Product Quality the Lowest
Exact Sciences Product Quality Score by Gender
Female customers rated Exact Sciences's Product Quality score 0.5 stars higher than Male customers.
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Male
3.9/5
Female
4.4/5
Exact Sciences Product Quality Score by Ethnicity
Exact Sciences's Product Quality score was rated 4.1 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Exact Sciences.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Exact Sciences Product Quality Score by Age
Exact Sciences's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Exact Sciences.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
36-40 4.7 | 36-40 | 4.7 |
51-55 5 | 51-55 | 5 |
56-60 4.2 | 56-60 | 4.2 |
66+ 2.6 | 66+ | 2.6 |
Exact Sciences Product Quality Score by Usage
Exact Sciences's Product Quality score was rated the highest by customers who have used Exact Sciences's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Exact Sciences Product Quality Score by Industry
Exact Sciences's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Exact Sciences Pricing
Exact Sciences ROI & Value For Money
4/5
Exact Sciences has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Exact Sciences Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Exact Sciences.
Quick Insights into Exact Sciences ROI
Exact Sciences's ROI score was rated highest by customers who have used Exact Sciences's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked Exact Sciences ROI the Highest
Ranked Exact Sciences ROI the Lowest
Exact Sciences ROI Score by Gender
Female customers rated Exact Sciences's ROI score 0.5 stars higher than Male customers.
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Male
3.9/5
Female
4.4/5
Exact Sciences ROI Score by Ethnicity
Exact Sciences's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Exact Sciences.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Exact Sciences ROI Score by Age
Exact Sciences's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
36-40 4.9 | 36-40 | 4.9 |
51-55 4.8 | 51-55 | 4.8 |
56-60 4.2 | 56-60 | 4.2 |
66+ 2.6 | 66+ | 2.6 |
Exact Sciences ROI Score by Usage
Exact Sciences's ROI score was rated the highest by customers who have used Exact Sciences's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Exact Sciences ROI Score by Industry
Exact Sciences's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Exact Sciences Customer Satisfaction (CSAT)
Exact Sciences Customer Satisfaction (CSAT) Score
76 / 100
Exact Sciences has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
22%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
2%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Exact Sciences Customer Satisfaction
Exact Sciences's Customer Satisfaction score was rated highest by customers who have used Exact Sciences's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Exact Sciences Customer Satisfaction the Highest
Ranked Exact Sciences Customer Satisfaction the Lowest
Exact Sciences Customer Satisfaction Score by Gender
Female customers rated Exact Sciences's Customer Satisfaction score 25 points higher than Male customers.
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57 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
82 / 100
FemaleVery Satisfied | 64% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Exact Sciences Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Exact Sciences' Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.
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82 / 100
Very Satisfied
55%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
CSAT according to Asian or Pacific Islander
Exact Sciences' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
Exact Sciences Customer Satisfaction Score by Age
Exact Sciences's Customer Satisfaction score was rated 80 points by customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 80% |
Exact Sciences Customer Satisfaction Score by Usage
Exact Sciences's Customer Satisfaction score was rated the highest by customers who have used Exact Sciences's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Exact Sciences Customer Satisfaction Score by Industry
Exact Sciences's Customer Satisfaction score was rated 67 points by Aerospace and Aviation industry customers.
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"title": "Exact Sciences Customer Satisfaction Score by Industry",
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"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
"stars": 0,
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"scoreClassName": "max",
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}Exact Sciences Customer Service
4/5
Exact Sciences has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Exact Sciences's Customer Service
Address
Madison, WI
Website
http://exactsciences.com
Phone Number
16082845701
Quick Insights into Exact Sciences Customer Service
Exact Sciences's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.
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Ranked Exact Sciences Customer Service the Highest
Ranked Exact Sciences Customer Service the Lowest
Exact Sciences Customer Service Score by Gender
Female customers rated Exact Sciences's Customer Service score 0.4 stars higher than Male customers.
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Male
3.8/5
Female
4.2/5
Exact Sciences Customer Service Score by Ethnicity
Exact Sciences's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Exact Sciences.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Exact Sciences Customer Service Score by Age
Exact Sciences's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Exact Sciences.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
36-40 4.9 | 36-40 | 4.9 |
51-55 4.8 | 51-55 | 4.8 |
56-60 4.1 | 56-60 | 4.1 |
66+ 2 | 66+ | 2 |
Exact Sciences Customer Service Score by Usage
Exact Sciences's Customer Service score was rated the highest by customers who have used Exact Sciences's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Exact Sciences Customer Service Score by Industry
Exact Sciences's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Exact Sciences as an Employer
2.8/5
Exact Sciences has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Exact Sciences scored a 25 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Exact Sciences would recommend the brand to a friend. ENPS measures how likely Exact Sciences employees would recommend working at Exact Sciences to a friend.
Net Promoter Score
25
NPS Score
| 54% | Promoters |
|---|---|
| 17% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 33% | Promoters |
|---|---|
| 18% | Passive |
| 49% | Detractors |
