-88
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ExactCare Pharmacy
Marketing or Exec? Claim Your Free Account
About ExactCare Pharmacy's Brand
A Cleveland-based pharmacy focused on improving medication adherence for patients with chronic conditions and on multiple medications
Brand at a Glance
48%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ExactCare Pharmacy NPS
ExactCare Pharmacy's Net Promoter Score (NPS) is a -88 with 6% Promoters, 0% Passives, and 94% Detractors. Net Promoter Score tracks whether ExactCare Pharmacy's customers would recommend using the product based on a scale of -100 to 100.
ExactCare Pharmacy Overall NPS
| 6% | Promoters |
|---|---|
| 0% | Passives |
| 94% | Detractors |
ExactCare Pharmacy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Nov 2022 -67 | Nov 2022 | -67 |
Jan 2023 -71 | Jan 2023 | -71 |
Feb 2023 -80 | Feb 2023 | -80 |
May 2023 -83 | May 2023 | -83 |
Sep 2023 -85 | Sep 2023 | -85 |
Jan 2024 -85 | Jan 2024 | -85 |
Feb 2024 -87 | Feb 2024 | -87 |
Dec 2024 -89 | Dec 2024 | -89 |
Jul 2025 -89 | Jul 2025 | -89 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ExactCare Pharmacy NPS by Gender
ExactCare Pharmacy's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
ExactCare Pharmacy's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
ExactCare Pharmacy's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
ExactCare Pharmacy NPS by Ethnicity
ExactCare Pharmacy's NPS was rated -100 points by both African American/Black and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
ExactCare Pharmacy NPS by Age
ExactCare Pharmacy's NPS was rated -100 points by customers ages 66+ on Comparably.
ExactCare Pharmacy Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of ExactCare Pharmacy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ExactCare Pharmacy Customer Loyalty Score by Gender
Male customers rated ExactCare Pharmacy's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ExactCare Pharmacy.
Male
55%
Yes
Female
40%
Yes
ExactCare Pharmacy Customer Loyalty Score by Ethnicity
ExactCare Pharmacy's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ExactCare Pharmacy.
33
out of 100
Caucasian
70
out of 100
African American/Black
ExactCare Pharmacy Customer Loyalty Score by Age
ExactCare Pharmacy's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ExactCare Pharmacy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
ExactCare Pharmacy Product Quality
1.5/5
ExactCare Pharmacy has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ExactCare Pharmacy's overall Product Quality score rated by its users and customers.
ExactCare Pharmacy Product Information
ExactCare Pharmacy’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into ExactCare Pharmacy Product Quality
ExactCare Pharmacy's Product Quality score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked ExactCare Pharmacy's Product Quality.
Ranked ExactCare Pharmacy Product Quality the Highest
Ranked ExactCare Pharmacy Product Quality the Lowest
ExactCare Pharmacy Product Quality Score by Gender
ExactCare Pharmacy's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ExactCare Pharmacy.
Male
1.5/5
Female
1.5/5
ExactCare Pharmacy Product Quality Score by Ethnicity
ExactCare Pharmacy's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ExactCare Pharmacy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
ExactCare Pharmacy Product Quality Score by Age
ExactCare Pharmacy's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ExactCare Pharmacy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
ExactCare Pharmacy Pricing
ExactCare Pharmacy ROI & Value For Money
1.5/5
ExactCare Pharmacy has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ExactCare Pharmacy's overall ROI score rated by its users and customers.
Quick Insights into ExactCare Pharmacy ROI
ExactCare Pharmacy's ROI score was rated highest by customers ages 66+, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ExactCare Pharmacy's ROI score.
Ranked ExactCare Pharmacy ROI the Highest
Ranked ExactCare Pharmacy ROI the Lowest
ExactCare Pharmacy ROI Score by Gender
Male customers rated ExactCare Pharmacy's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ExactCare Pharmacy.
Male
1.6/5
Female
1.5/5
ExactCare Pharmacy ROI Score by Ethnicity
ExactCare Pharmacy's ROI score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ExactCare Pharmacy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
ExactCare Pharmacy ROI Score by Age
ExactCare Pharmacy's ROI score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ExactCare Pharmacy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
ExactCare Pharmacy Customer Satisfaction (CSAT)
ExactCare Pharmacy Customer Satisfaction (CSAT) Score
8 / 100
ExactCare Pharmacy has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
77%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ExactCare Pharmacy Customer Satisfaction
ExactCare Pharmacy's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ExactCare Pharmacy's Customer Satisfaction.
Ranked ExactCare Pharmacy Customer Satisfaction the Highest
ExactCare Pharmacy Customer Satisfaction Score by Gender
ExactCare Pharmacy's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ExactCare Pharmacy.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
ExactCare Pharmacy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ExactCare Pharmacy's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ExactCare Pharmacy.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
ExactCare Pharmacy Customer Service
1.5/5
ExactCare Pharmacy has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ExactCare Pharmacy's overall Customer Service score rated by its users and customers.
About ExactCare Pharmacy's Customer Service
Address
Ohio, IL 44125
Website
https://www.exactcarepharmacy.com/
Phone Number
1(877)355-7225
Quick Insights into ExactCare Pharmacy Customer Service
ExactCare Pharmacy's Customer Service score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked ExactCare Pharmacy's Customer Service score.
Ranked ExactCare Pharmacy Customer Service the Highest
Ranked ExactCare Pharmacy Customer Service the Lowest
ExactCare Pharmacy Customer Service Score by Gender
ExactCare Pharmacy's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ExactCare Pharmacy.
Male
1.5/5
Female
1.5/5
ExactCare Pharmacy Customer Service Score by Ethnicity
ExactCare Pharmacy's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ExactCare Pharmacy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
ExactCare Pharmacy Customer Service Score by Age
ExactCare Pharmacy's Customer Service score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ExactCare Pharmacy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
ExactCare Pharmacy as an Employer
2.4/5
ExactCare Pharmacy has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of ExactCare Pharmacy
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
ExactCare Pharmacy scored a -88 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of ExactCare Pharmacy would recommend the brand to a friend. ENPS measures how likely ExactCare Pharmacy employees would recommend working at ExactCare Pharmacy to a friend.
Net Promoter Score
-88
NPS Score
| 6% | Promoters |
|---|---|
| 0% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
