-34
NPS
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Exago Inc.
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About Exago Inc. Brand
Exago is a Business Intelligence solution that adds a true self-service ad hoc reporting, dashboards, and analytics to your application.
Brand at a Glance
39%
Customer Loyalty
2.3/5
Product Quality
2.9/5
Pricing
2.7/5
Customer Service
Exago Inc. NPS
Exago Inc.'s Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Exago Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Exago Inc. Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Exago Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Feb 2022 33 | Feb 2022 | 33 |
May 2022 0 | May 2022 | 0 |
Feb 2023 20 | Feb 2023 | 20 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 -15 | Nov 2023 | -15 |
Feb 2024 -25 | Feb 2024 | -25 |
May 2025 -33 | May 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Exago Inc. Customer Loyalty
39%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
39% of Exago Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Exago Inc. Product Quality
2.3/5
Exago Inc. has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Exago Inc. overall Product Quality score rated by its users and customers.
Exago Inc. Product Information
Exago Inc.’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://exagoinc.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
SaaS
Exago Inc. Pricing
Exago Inc. ROI & Value For Money
2.9/5
Exago Inc. has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Exago Inc. Customer Satisfaction (CSAT)
Exago Inc. Customer Satisfaction (CSAT) Score
25 / 100
Exago Inc. has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
75%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Exago Inc. Customer Service
2.7/5
Exago Inc. has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Exago Inc. overall Customer Service score rated by its users and customers.
About Exago Inc.'s Customer Service
Address
2 Enterprise Drive, Shelton, CT 06484
Website
http://exagoinc.com
Exago Inc. as an Employer
4.3/5
Exago Inc. has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Exago Inc. scored a -34 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Exago Inc. would recommend the brand to a friend. ENPS measures how likely Exago Inc. employees would recommend working at Exago Inc. to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
