-33
NPS
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ExaGrid Systems
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About ExaGrid Systems' Brand
ExaGrid Systems offers disk-based data de-duplication backup solutions and systems for information technology companies.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
5/5
Customer Service
ExaGrid Systems NPS
ExaGrid Systems's Net Promoter Score (NPS) is a -33 with 0% Promoters, 67% Passives, and 33% Detractors. Net Promoter Score tracks whether ExaGrid Systems's customers would recommend using the product based on a scale of -100 to 100.
ExaGrid Systems Overall NPS
| 0% | Promoters |
|---|---|
| 67% | Passives |
| 33% | Detractors |
ExaGrid Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 0 | Jun 2024 | 0 |
Sep 2024 -33 | Sep 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ExaGrid Systems Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ExaGrid Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ExaGrid Systems Product Quality
3.2/5
ExaGrid Systems has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ExaGrid Systems' overall Product Quality score rated by its users and customers.
ExaGrid Systems Product Information
ExaGrid Systems’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.exagrid.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
ExaGrid Systems Pricing
ExaGrid Systems ROI & Value For Money
4/5
ExaGrid Systems has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ExaGrid Systems' overall ROI score rated by its users and customers.
ExaGrid Systems Customer Satisfaction (CSAT)
ExaGrid Systems Customer Satisfaction (CSAT) Score
50 / 100
ExaGrid Systems has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ExaGrid Systems Customer Service
5/5
ExaGrid Systems has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ExaGrid Systems' overall Customer Service score rated by its users and customers.
About ExaGrid Systems's Customer Service
Address
2000 West Park Drive, Suite 110, Westborough, MA
Website
http://www.exagrid.com
Phone Number
508-898-2872
ExaGrid Systems as an Employer
2.4/5
ExaGrid Systems has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ExaGrid Systems scored a -33 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of ExaGrid Systems would recommend the brand to a friend. ENPS measures how likely ExaGrid Systems employees would recommend working at ExaGrid Systems to a friend.
Net Promoter Score
-33
NPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
