-76
NPS
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ExamWorks
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About ExamWorks' Brand
ExamWorks provides medical examinations, peer reviews, bill reviews, Medicare compliance service and IME-related services.
Brand at a Glance
62%
Customer Loyalty
1.8/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
ExamWorks NPS
ExamWorks's Net Promoter Score (NPS) is a -76 with 12% Promoters, 0% Passives, and 88% Detractors. Net Promoter Score tracks whether ExamWorks's customers would recommend using the product based on a scale of -100 to 100.
ExamWorks Overall NPS
| 12% | Promoters |
|---|---|
| 0% | Passives |
| 88% | Detractors |
ExamWorks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Dec 2021 -60 | Dec 2021 | -60 |
Apr 2022 -67 | Apr 2022 | -67 |
May 2022 -75 | May 2022 | -75 |
Jan 2023 -77 | Jan 2023 | -77 |
Jun 2023 -81 | Jun 2023 | -81 |
Sep 2023 -83 | Sep 2023 | -83 |
Nov 2023 -69 | Nov 2023 | -69 |
Mar 2024 -71 | Mar 2024 | -71 |
Apr 2024 -73 | Apr 2024 | -73 |
Feb 2025 -75 | Feb 2025 | -75 |
Oct 2025 -77 | Oct 2025 | -77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ExamWorks Customer Reviews
Out of the 2 ExamWorks customer reviews 1 was positive and 1 was constructive. ExamWorks customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ExamWorks Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of ExamWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ExamWorks Product Quality
1.8/5
ExamWorks has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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ExamWorks Product Information
ExamWorks’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://examworks.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
Healthcare
Insurance
SaaS
ExamWorks Pricing
ExamWorks ROI & Value For Money
1.9/5
ExamWorks has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ExamWorks' overall ROI score rated by its users and customers.
ExamWorks Customer Satisfaction (CSAT)
ExamWorks Customer Satisfaction (CSAT) Score
9 / 100
ExamWorks has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
28%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ExamWorks Customer Service
1.9/5
ExamWorks has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About ExamWorks's Customer Service
Address
3280 Peachtree Road NE, Suite 2625, Atlanta, GA
Website
http://examworks.com
Phone Number
(404)952-2400
ExamWorks as an Employer
2.6/5
ExamWorks has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ExamWorks scored a -76 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of ExamWorks would recommend the brand to a friend. ENPS measures how likely ExamWorks employees would recommend working at ExamWorks to a friend.
Net Promoter Score
-76
NPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 28% | Promoters |
|---|---|
| 24% | Passive |
| 48% | Detractors |
