Excel Sports Management NPS

Excel Sports Management's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Excel Sports Management's customers would recommend using the product based on a scale of -100 to 100.

Excel Sports Management Overall NPS

100

NPS

100%	Promoters
0%	Passives
0%	Detractors

Excel Sports Management NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Jul 2021 100	Jul 2021	100
Oct 2021 100	Oct 2021	100
Apr 2022 100	Apr 2022	100
Mar 2024 100	Mar 2024	100

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.