100
NPS
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Exclusive Networks
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About Exclusive Networks' Brand
Exclusive Networks is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organisation. Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Exclusive Networks NPS
Exclusive Networks's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Exclusive Networks's customers would recommend using the product based on a scale of -100 to 100.
Exclusive Networks Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Exclusive Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2026 100 | Apr 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Exclusive Networks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Exclusive Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Exclusive Networks Product Quality
4/5
Exclusive Networks has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Exclusive Networks' overall Product Quality score rated by its users and customers.
Exclusive Networks Product Information
Exclusive Networks’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Exclusive Networks Pricing
Exclusive Networks ROI & Value For Money
5/5
Exclusive Networks has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Exclusive Networks' overall ROI score rated by its users and customers.
Exclusive Networks Customer Satisfaction (CSAT)
Exclusive Networks Customer Satisfaction (CSAT) Score
100 / 100
Exclusive Networks has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Exclusive Networks Customer Service
5/5
Exclusive Networks has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Exclusive Networks' overall Customer Service score rated by its users and customers.
About Exclusive Networks's Customer Service
Address
20, quai du Point du Jour, Paris, 92100 France
Website
https://www.exclusive-networks.com
Phone Number
01420 548248
Exclusive Networks as an Employer
4.2/5
Exclusive Networks has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Exclusive Networks scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Exclusive Networks would recommend the brand to a friend. ENPS measures how likely Exclusive Networks employees would recommend working at Exclusive Networks to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
