25
NPS
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Exclusive Resorts
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About Exclusive Resorts' Brand
Exclusive Resorts was founded in 2002 with one mission: to create far more rewarding vacations for club members.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Exclusive Resorts NPS
Exclusive Resorts's Net Promoter Score (NPS) is a 25 with 25% Promoters, 75% Passives, and 0% Detractors. Net Promoter Score tracks whether Exclusive Resorts's customers would recommend using the product based on a scale of -100 to 100.
Exclusive Resorts Overall NPS
| 25% | Promoters |
|---|---|
| 75% | Passives |
| 0% | Detractors |
Exclusive Resorts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Mar 2024 50 | Mar 2024 | 50 |
May 2024 33 | May 2024 | 33 |
Jun 2025 25 | Jun 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Exclusive Resorts Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Exclusive Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Exclusive Resorts Product Quality
4/5
Exclusive Resorts has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Exclusive Resorts' overall Product Quality score rated by its users and customers.
Exclusive Resorts Product Information
Exclusive Resorts’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Real Estate
Social
Travel
Exclusive Resorts Pricing
Exclusive Resorts ROI & Value For Money
3.7/5
Exclusive Resorts has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Exclusive Resorts Customer Satisfaction (CSAT)
Exclusive Resorts Customer Satisfaction (CSAT) Score
100 / 100
Exclusive Resorts has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Exclusive Resorts Customer Service
3.9/5
Exclusive Resorts has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Exclusive Resorts' overall Customer Service score rated by its users and customers.
About Exclusive Resorts's Customer Service
Address
1515 Arapahoe Street, Denver, CO
Website
http://www.exclusiveresorts.com
Phone Number
303-226-4900
Exclusive Resorts as an Employer
3.7/5
Exclusive Resorts has a 3.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Exclusive Resorts scored a 25 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Exclusive Resorts would recommend the brand to a friend. ENPS measures how likely Exclusive Resorts employees would recommend working at Exclusive Resorts to a friend.
Net Promoter Score
25
NPS Score
| 25% | Promoters |
|---|---|
| 75% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
