0
NPS
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Exide Technologies
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About Exide Technologies' Brand
Exide Technologies (www.exide.com) is a global provider of stored electrical-energy solutions for the transportation and industrial markets.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Exide Technologies NPS
Exide Technologies's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Exide Technologies's customers would recommend using the product based on a scale of -100 to 100.
Exide Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Exide Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Exide Technologies Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Exide Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Exide Technologies Product Quality
2.7/5
Exide Technologies has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Exide Technologies' overall Product Quality score rated by its users and customers.
Exide Technologies Product Information
Exide Technologies’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.exide.com
- Company Size
- 5,001-10,000 Employees
Industry
Manufacturing
Exide Technologies Pricing
Exide Technologies ROI & Value For Money
2.7/5
Exide Technologies has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Exide Technologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Exide Technologies Customer Service
2.7/5
Exide Technologies has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Exide Technologies' overall Customer Service score rated by its users and customers.
About Exide Technologies's Customer Service
Address
13000 Deerfield Parkway, Building 200, Atlanta, GA 30004
Website
http://www.exide.com
Phone Number
6785669565
Exide Technologies as an Employer
2.4/5
Exide Technologies has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Exide Technologies scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Exide Technologies would recommend the brand to a friend. ENPS measures how likely Exide Technologies employees would recommend working at Exide Technologies to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
