-37
NPS
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Exostar
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About Exostar's Brand
Exostar is a leader in secure cloud-based solutions that improve collaboration,
Brand at a Glance
62%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Exostar NPS
Exostar's Net Promoter Score (NPS) is a -37 with 27% Promoters, 9% Passives, and 64% Detractors. Net Promoter Score tracks whether Exostar's customers would recommend using the product based on a scale of -100 to 100.
Exostar Overall NPS
| 27% | Promoters |
|---|---|
| 9% | Passives |
| 64% | Detractors |
Exostar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Feb 2021 -50 | Feb 2021 | -50 |
Sep 2021 25 | Sep 2021 | 25 |
Dec 2022 -17 | Dec 2022 | -17 |
Mar 2023 -29 | Mar 2023 | -29 |
Nov 2023 -37 | Nov 2023 | -37 |
Jan 2024 -44 | Jan 2024 | -44 |
Apr 2025 -50 | Apr 2025 | -50 |
May 2025 -36 | May 2025 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Exostar NPS by Gender
Exostar's NPS was rated -100 by Male customers on Comparably.
Male
-100
Exostar's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Exostar's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Exostar NPS by Ethnicity
Exostar's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Exostar NPS by Age
Exostar's NPS was rated -100 points by customers ages 51-55 on Comparably.
Exostar Customer Reviews
Out of the 3 Exostar customer reviews 1 was positive and 2 were constructive. Exostar customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Exostar Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Exostar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Exostar Customer Loyalty Score by Gender
Exostar's Customer Loyalty score was rated 28 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Exostar.
Male
28%
Yes
Female
N/A
Yes
Exostar Customer Loyalty Score by Ethnicity
Exostar's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Exostar.
10
out of 100
Caucasian
Exostar Customer Loyalty Score by Age
Exostar's Customer Loyalty score was rated 10% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Exostar.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 10% | 51-55 | 10% |
Exostar Product Quality
2.8/5
Exostar has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Exostar's overall Product Quality score rated by its users and customers.
Exostar Product Information
Exostar’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://exostar.com
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
Enterprise
FinTech
Productivity
SaaS
Quick Insights into Exostar Product Quality
Exostar's Product Quality score was rated highest by customers ages 51-55.
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Ranked Exostar Product Quality the Highest
Exostar Product Quality Score by Gender
Exostar's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Exostar.
Male
1.5/5
Female
N/A
Exostar Product Quality Score by Ethnicity
Exostar's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Exostar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Exostar Product Quality Score by Age
Exostar's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Exostar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Exostar Pricing
Exostar ROI & Value For Money
2.8/5
Exostar has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Exostar ROI
Exostar's ROI score was rated highest by customers ages 51-55.
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Ranked Exostar ROI the Highest
Exostar ROI Score by Gender
Exostar's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Exostar.
Male
1.5/5
Female
N/A
Exostar ROI Score by Ethnicity
Exostar's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Exostar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Exostar ROI Score by Age
Exostar's ROI score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Exostar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Exostar Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Exostar Customer Satisfaction
Exostar's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Exostar's Customer Satisfaction.
Ranked Exostar Customer Satisfaction the Highest
Exostar Customer Satisfaction Score by Gender
Exostar's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Exostar.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Exostar Customer Service
2.6/5
Exostar has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Exostar's overall Customer Service score rated by its users and customers.
About Exostar's Customer Service
Address
13241 Woodland Park Road, Suite 400, Herndon, VA
Website
http://exostar.com
Phone Number
7037931763
Quick Insights into Exostar Customer Service
Exostar's Customer Service score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Exostar's Customer Service score.
Ranked Exostar Customer Service the Highest
Exostar Customer Service Score by Gender
Exostar's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Exostar.
Male
1.5/5
Female
N/A
Exostar Customer Service Score by Ethnicity
Exostar's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Exostar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Exostar Customer Service Score by Age
Exostar's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Exostar.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Exostar as an Employer
4.3/5
Exostar has a 4.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Exostar scored a -37 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Exostar would recommend the brand to a friend. ENPS measures how likely Exostar employees would recommend working at Exostar to a friend.
Net Promoter Score
-37
NPS Score
| 27% | Promoters |
|---|---|
| 9% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
