33
NPS
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Expledge.com
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About Expledge.com's Brand
We review and apply for time-consuming jobs on your behalf to save you hours per day. Also, we reduce your fatigue from finding the right jobs, carefully reviewing the job descriptions, and filling out the job applications. We review your job search requirements and apply for jobs that you are looking for in job title, location, salary, work visa sponsorship, company size, and industry. Expledge thoroughly reviews your resume, corrects any mistakes, and even creates a new resume for you. We restructure your resume so it becomes easier to read and more likely to be reviewed by a human. We get you real interviews at real companies so you can get great practice, sharpen your interview skills, and pass more interviews. You have more time to review past interviews to address your weaknesses. You can hyper-focus on reviewing and practicing interview material.
Brand at a Glance
74%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Expledge.com NPS
Expledge.com's Net Promoter Score (NPS) is a 33 with 61% Promoters, 11% Passives, and 28% Detractors. Net Promoter Score tracks whether Expledge.com's customers would recommend using the product based on a scale of -100 to 100.
Expledge.com Overall NPS
| 61% | Promoters |
|---|---|
| 11% | Passives |
| 28% | Detractors |
Expledge.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Jan 2023 40 | Jan 2023 | 40 |
Mar 2023 49 | Mar 2023 | 49 |
May 2023 0 | May 2023 | 0 |
Jun 2023 0 | Jun 2023 | 0 |
Oct 2023 9 | Oct 2023 | 9 |
Jan 2024 15 | Jan 2024 | 15 |
Feb 2024 25 | Feb 2024 | 25 |
Mar 2024 34 | Mar 2024 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Expledge.com NPS by Gender
Male customers rated Expledge.com's NPS 61 points higher than Female customers.
Male
72
Expledge.com's NPS was rated 72 by Male customers on Comparably.
86%
Promoters
0%
Passives
14%
Detractors
Female
11
Expledge.com's NPS was rated 11 by Female customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Expledge.com NPS by Ethnicity
Expledge.com's NPS was rated 72 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 72 | Asian or Pacific Islander | 72 |
Expledge.com NPS by Age
Expledge.com's NPS was rated 20 points by customers ages 31-35 on Comparably.
Expledge.com NPS by Usage
Expledge.com's NPS was rated 87 points by customers who have used Expledge.com's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 87 | Less than 1 Year | 87 |
Expledge.com Customer Reviews
Out of the 4 Expledge.com customer reviews 4 were positive and 0 were constructive. Expledge.com customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Expledge.com Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Expledge.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Expledge.com Customer Loyalty Score by Gender
Male customers rated Expledge.com's Customer Loyalty score 21% higher than Female customers.
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Male
87%
Yes
Female
66%
Yes
Expledge.com Customer Loyalty Score by Ethnicity
Expledge.com's Customer Loyalty score was rated 87% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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87
out of 100
Asian or Pacific Islander
Expledge.com Customer Loyalty Score by Age
Expledge.com's Customer Loyalty score was rated 64% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 64% | 31-35 | 64% |
Expledge.com Customer Loyalty Score by Usage
Expledge.com's Customer Loyalty score was rated 100% by customers who have used Expledge.com's products/services for Less than 1 Year.
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Expledge.com Customer Loyalty Score by Industry
Expledge.com's Customer Loyalty score was rated 78% by Tech industry customers.
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Expledge.com Product Quality
3.5/5
Expledge.com has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Expledge.com Product Information
Expledge.com’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Expledge.com's product the highest.
- Website
- https://www.expledge.com/
- Company Size
- 11-50 Employees
Industry
Consumer Services
Quick Insights into Expledge.com Product Quality
Expledge.com's Product Quality score was rated highest by customers who have used Expledge.com's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Expledge.com Product Quality the Highest
Ranked Expledge.com Product Quality the Lowest
Expledge.com Product Quality Score by Gender
Male customers rated Expledge.com's Product Quality score 1.2 stars higher than Female customers.
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Male
4.2/5
Female
3/5
Expledge.com Product Quality Score by Ethnicity
Expledge.com's Product Quality score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Expledge.com Product Quality Score by Age
Expledge.com's Product Quality score was rated 3 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
Expledge.com Product Quality Score by Usage
Expledge.com's Product Quality score was rated 4.7 stars by customers who have used Expledge.com's products/services for Less than 1 Year.
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Expledge.com Product Quality Score by Industry
Expledge.com's Product Quality score was rated 3.7 stars by Tech industry customers.
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Expledge.com Pricing
Expledge.com ROI & Value For Money
3.5/5
Expledge.com has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Expledge.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Expledge.com ROI
Expledge.com's ROI score was rated highest by customers who have used Expledge.com's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Expledge.com ROI the Highest
Ranked Expledge.com ROI the Lowest
Expledge.com ROI Score by Gender
Male customers rated Expledge.com's ROI score 1.3 stars higher than Female customers.
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Male
4.3/5
Female
3/5
Expledge.com ROI Score by Ethnicity
Expledge.com's ROI score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Expledge.com ROI Score by Age
Expledge.com's ROI score was rated 3 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
Expledge.com ROI Score by Usage
Expledge.com's ROI score was rated 4.7 stars by customers who have used Expledge.com's products/services for Less than 1 Year.
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Expledge.com ROI Score by Industry
Expledge.com's ROI score was rated 3.7 stars by Tech industry customers.
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Expledge.com Customer Satisfaction (CSAT)
Expledge.com Customer Satisfaction (CSAT) Score
63 / 100
Expledge.com has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Expledge.com Customer Satisfaction
Expledge.com's Customer Satisfaction score was rated highest by customers who have used Expledge.com's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Expledge.com Customer Satisfaction the Highest
Ranked Expledge.com Customer Satisfaction the Lowest
Expledge.com Customer Satisfaction Score by Gender
Male customers rated Expledge.com's Customer Satisfaction score 9 points higher than Female customers.
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66 / 100
MaleVery Satisfied | 49% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
57 / 100
FemaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
Expledge.com Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Expledge.com's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Expledge.com Customer Satisfaction Score by Usage
Expledge.com's Customer Satisfaction score was rated 87 points by customers who have used Expledge.com's products/services for Less than 1 Year.
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Expledge.com Customer Satisfaction Score by Industry
Expledge.com's Customer Satisfaction score was rated 63 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}Expledge.com Customer Service
3.6/5
Expledge.com has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Expledge.com's Customer Service
Address
PO Box 612404, San Jose, CA 95161
Website
https://www.expledge.com/
Expledge.com's Social Links
Quick Insights into Expledge.com Customer Service
Expledge.com's Customer Service score was rated highest by customers who have used Expledge.com's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Expledge.com Customer Service the Highest
Ranked Expledge.com Customer Service the Lowest
Expledge.com Customer Service Score by Gender
Male customers rated Expledge.com's Customer Service score 1.1 stars higher than Female customers.
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Male
4.3/5
Female
3.2/5
Expledge.com Customer Service Score by Ethnicity
Expledge.com's Customer Service score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Expledge.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Expledge.com Customer Service Score by Age
Expledge.com's Customer Service score was rated 3.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Expledge.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
Expledge.com Customer Service Score by Usage
Expledge.com's Customer Service score was rated 4.9 stars by customers who have used Expledge.com's products/services for Less than 1 Year.
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Expledge.com Customer Service Score by Industry
Expledge.com's Customer Service score was rated 3.8 stars by Tech industry customers.
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Expledge.com as an Employer
Consumer vs. Employees
Expledge.com scored a 33 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Expledge.com would recommend the brand to a friend. ENPS measures how likely Expledge.com employees would recommend working at Expledge.com to a friend.
Net Promoter Score
33
NPS Score
| 61% | Promoters |
|---|---|
| 11% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
