-100
NPS
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Expleo Group
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About Expleo Group's Brand
Brand at a Glance
1.5/5
Product Quality
Expleo Group NPS
Expleo Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Expleo Group's customers would recommend using the product based on a scale of -100 to 100.
Expleo Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Expleo Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Expleo Group Product Quality
1.5/5
Expleo Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Expleo Group Product Information
Expleo Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.expleogroup.com
Expleo Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Expleo Group as an Employer
Consumer vs. Employees
Expleo Group scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Expleo Group would recommend the brand to a friend. ENPS measures how likely Expleo Group employees would recommend working at Expleo Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
