-13
NPS
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Brand Page
Exponent
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About Exponent's Brand
Exponent is a firm founded by Y Combinator alumni that makes small investments in early stage companies.
Brand at a Glance
64%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Exponent NPS
Exponent's Net Promoter Score (NPS) is a -13 with 40% Promoters, 7% Passives, and 53% Detractors. Net Promoter Score tracks whether Exponent's customers would recommend using the product based on a scale of -100 to 100.
Exponent Overall NPS
| 40% | Promoters |
|---|---|
| 7% | Passives |
| 53% | Detractors |
Exponent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Oct 2021 50 | Oct 2021 | 50 |
Dec 2021 25 | Dec 2021 | 25 |
Mar 2022 -17 | Mar 2022 | -17 |
Jun 2022 -1 | Jun 2022 | -1 |
Jul 2022 13 | Jul 2022 | 13 |
Aug 2022 0 | Aug 2022 | 0 |
Apr 2023 10 | Apr 2023 | 10 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 -16 | Sep 2023 | -16 |
Jul 2024 -22 | Jul 2024 | -22 |
Dec 2025 -13 | Dec 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Exponent NPS by Gender
Exponent's NPS was rated -50 by Male customers on Comparably.
Male
-50
Exponent's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Exponent's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Exponent Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Exponent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Exponent Customer Loyalty Score by Gender
Exponent's Customer Loyalty score was rated 33 by Male customers on Comparably.
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Male
33%
Yes
Female
N/A
Yes
Exponent Product Quality
3.1/5
Exponent has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Exponent Product Information
Exponent’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.exponent.vc
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Business Services
Quick Insights into Exponent Product Quality
Exponent's Product Quality score was rated highest by Male customers.
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Ranked Exponent Product Quality the Highest
Exponent Product Quality Score by Gender
Exponent's Product Quality score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Exponent.
Male
1.9/5
Female
N/A
Exponent Pricing
Exponent ROI & Value For Money
3.1/5
Exponent has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Exponent ROI
Exponent's ROI score was rated highest by Male customers.
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Ranked Exponent ROI the Highest
Exponent ROI Score by Gender
Exponent's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Exponent.
Male
2.5/5
Female
N/A
Exponent Customer Satisfaction (CSAT)
Exponent Customer Satisfaction (CSAT) Score
35 / 100
Exponent has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
14%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
7%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Exponent Customer Satisfaction
Exponent's Customer Satisfaction score was rated highest by Male customers.
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Ranked Exponent Customer Satisfaction the Highest
Exponent Customer Satisfaction Score by Gender
Exponent's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Exponent.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Exponent Customer Service
3/5
Exponent has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Exponent's Customer Service
Address
Menlo Park, CA
Website
http://www.exponent.vc
Quick Insights into Exponent Customer Service
Exponent's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Exponent's Customer Service score.
Ranked Exponent Customer Service the Highest
Exponent Customer Service Score by Gender
Exponent's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Exponent.
Male
2.1/5
Female
N/A
Exponent as an Employer
2.5/5
Exponent has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Exponent scored a -13 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Exponent would recommend the brand to a friend. ENPS measures how likely Exponent employees would recommend working at Exponent to a friend.
Net Promoter Score
-13
NPS Score
| 40% | Promoters |
|---|---|
| 7% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
