20
NPS
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Express Employment Professionals
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About Express Employment Professionals' Brand
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada.
Brand at a Glance
71%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Express Employment Professionals NPS
Express Employment Professionals's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Express Employment Professionals's customers would recommend using the product based on a scale of -100 to 100.
Express Employment Professionals Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Express Employment Professionals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Mar 2023 17 | Mar 2023 | 17 |
May 2023 13 | May 2023 | 13 |
Jun 2023 11 | Jun 2023 | 11 |
Oct 2023 27 | Oct 2023 | 27 |
Nov 2023 38 | Nov 2023 | 38 |
Dec 2023 29 | Dec 2023 | 29 |
Apr 2024 25 | Apr 2024 | 25 |
May 2024 18 | May 2024 | 18 |
Jan 2025 11 | Jan 2025 | 11 |
Jul 2025 16 | Jul 2025 | 16 |
Oct 2025 20 | Oct 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Express Employment Professionals NPS by Gender
Male customers rated Express Employment Professionals's NPS 75 points higher than Female customers.
Male
75
Express Employment Professionals's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
0
Express Employment Professionals's NPS was rated by Female customers on Comparably.
20%
Promoters
60%
Passives
20%
Detractors
Express Employment Professionals NPS by Ethnicity
Express Employment Professionals's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Express Employment Professionals NPS by Usage
Express Employment Professionals's NPS was rated the highest by customers who have used Express Employment Professionals's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
Express Employment Professionals Customer Reviews
Out of the 3 Express Employment Professionals customer reviews 3 were positive and 0 were constructive. Express Employment Professionals customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Express Employment Professionals Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Express Employment Professionals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Express Employment Professionals Customer Loyalty Score by Gender
Male customers rated Express Employment Professionals's Customer Loyalty score 18% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Express Employment Professionals.
Male
100%
Yes
Female
82%
Yes
Express Employment Professionals Customer Loyalty Score by Ethnicity
Express Employment Professionals's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Express Employment Professionals.
100
out of 100
Caucasian
Express Employment Professionals Customer Loyalty Score by Usage
Express Employment Professionals's Customer Loyalty score was rated the highest by customers who have used Express Employment Professionals's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Express Employment Professionals Product Quality
3.5/5
Express Employment Professionals has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Express Employment Professionals Product Information
Express Employment Professionals’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.expresspros.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Consumer Services
Small Business Services
Quick Insights into Express Employment Professionals Product Quality
Express Employment Professionals's Product Quality score was rated highest by customers who have used Express Employment Professionals's products/services for 1 to 2 Years, and rated lowest by customers who have used Express Employment Professionals's products/services for Less than 1 Year.
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Ranked Express Employment Professionals Product Quality the Highest
Ranked Express Employment Professionals Product Quality the Lowest
Express Employment Professionals Product Quality Score by Gender
Male customers rated Express Employment Professionals's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Express Employment Professionals.
Male
3.7/5
Female
3/5
Express Employment Professionals Product Quality Score by Ethnicity
Express Employment Professionals's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Express Employment Professionals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Express Employment Professionals Product Quality Score by Usage
Express Employment Professionals's Product Quality score was rated the highest by customers who have used Express Employment Professionals's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Express Employment Professionals Pricing
Express Employment Professionals ROI & Value For Money
3.8/5
Express Employment Professionals has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Express Employment Professionals ROI
Express Employment Professionals's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Express Employment Professionals ROI the Highest
Ranked Express Employment Professionals ROI the Lowest
Express Employment Professionals ROI Score by Gender
Male customers rated Express Employment Professionals's ROI score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Express Employment Professionals.
Male
4.6/5
Female
3.2/5
Express Employment Professionals ROI Score by Ethnicity
Express Employment Professionals's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Express Employment Professionals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Express Employment Professionals ROI Score by Usage
Express Employment Professionals's ROI score was rated the highest by customers who have used Express Employment Professionals's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Express Employment Professionals Customer Satisfaction (CSAT)
Express Employment Professionals Customer Satisfaction (CSAT) Score
76 / 100
Express Employment Professionals has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
35%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Express Employment Professionals Customer Satisfaction
Express Employment Professionals's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Express Employment Professionals' Customer Satisfaction.
Ranked Express Employment Professionals Customer Satisfaction the Highest
Ranked Express Employment Professionals Customer Satisfaction the Lowest
Express Employment Professionals Customer Satisfaction Score by Gender
Male customers rated Express Employment Professionals's Customer Satisfaction score 25 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Express Employment Professionals.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Express Employment Professionals Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Express Employment Professionals' Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Express Employment Professionals.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Express Employment Professionals Customer Satisfaction Score by Usage
Express Employment Professionals's Customer Satisfaction score was rated 40 points by customers who have used Express Employment Professionals's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Express Employment Professionals Customer Service
4/5
Express Employment Professionals has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Express Employment Professionals's Customer Service
Address
1041 South Orem Boulevard, Orem, UT
Website
http://www.expresspros.com
Phone Number
(801)374-9300
Quick Insights into Express Employment Professionals Customer Service
Express Employment Professionals's Customer Service score was rated highest by customers who have used Express Employment Professionals's products/services for 1 to 2 Years, and rated lowest by customers who have used Express Employment Professionals's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Express Employment Professionals' Customer Service score.
Ranked Express Employment Professionals Customer Service the Highest
Ranked Express Employment Professionals Customer Service the Lowest
Express Employment Professionals Customer Service Score by Gender
Male customers rated Express Employment Professionals's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Express Employment Professionals.
Male
4.5/5
Female
3.9/5
Express Employment Professionals Customer Service Score by Ethnicity
Express Employment Professionals's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Express Employment Professionals.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Express Employment Professionals Customer Service Score by Usage
Express Employment Professionals's Customer Service score was rated the highest by customers who have used Express Employment Professionals's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Express Employment Professionals as an Employer
3.5/5
Express Employment Professionals has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
CEO of Express Employment Professionals
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Express Employment Professionals scored a 20 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Express Employment Professionals would recommend the brand to a friend. ENPS measures how likely Express Employment Professionals employees would recommend working at Express Employment Professionals to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 45% | Promoters |
|---|---|
| 16% | Passive |
| 39% | Detractors |
