0
NPS
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Brand Page
ExpressVPN
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About ExpressVPN's Brand
ExpressVPN Fastest VPN on Earth High speed, ultra secure and easy to use. Instant setup.
Brand at a Glance
4/5
Product Quality
ExpressVPN NPS
ExpressVPN's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether ExpressVPN's customers would recommend using the product based on a scale of -100 to 100.
ExpressVPN Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
ExpressVPN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ExpressVPN Product Quality
4/5
ExpressVPN has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ExpressVPN's overall Product Quality score rated by its users and customers.
ExpressVPN Product Information
ExpressVPN’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.expressvpn.com/
- Company Size
- 1-10 Employees
Industry
Tech
SaaS
ExpressVPN Customer Satisfaction (CSAT)
ExpressVPN Customer Satisfaction (CSAT) Score
100 / 100
ExpressVPN has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ExpressVPN as an Employer
Consumer vs. Employees
ExpressVPN scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of ExpressVPN would recommend the brand to a friend. ENPS measures how likely ExpressVPN employees would recommend working at ExpressVPN to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
