12
NPS
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Extendicare
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About Extendicare's Brand
Extendicare is help people live better by providing quality, cost-effective healthcare.
Brand at a Glance
85%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Extendicare NPS
Extendicare's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether Extendicare's customers would recommend using the product based on a scale of -100 to 100.
Extendicare Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
Extendicare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 -33 | Jul 2022 | -33 |
Sep 2023 0 | Sep 2023 | 0 |
Mar 2024 20 | Mar 2024 | 20 |
Apr 2024 33 | Apr 2024 | 33 |
Jun 2024 43 | Jun 2024 | 43 |
Nov 2024 25 | Nov 2024 | 25 |
Dec 2025 11 | Dec 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Extendicare Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Extendicare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Extendicare Product Quality
3/5
Extendicare has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Extendicare's overall Product Quality score rated by its users and customers.
Extendicare Product Information
Extendicare’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.extendicare.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Extendicare Pricing
Extendicare ROI & Value For Money
3/5
Extendicare has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Extendicare's overall ROI score rated by its users and customers.
Extendicare Customer Satisfaction (CSAT)
Extendicare Customer Satisfaction (CSAT) Score
43 / 100
Extendicare has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Extendicare Customer Service
3/5
Extendicare has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Extendicare's overall Customer Service score rated by its users and customers.
About Extendicare's Customer Service
Address
Markham, VA L3R 9W2 Canada
Website
https://www.extendicare.com/
Phone Number
(905)470-4000
Extendicare as an Employer
3.7/5
Extendicare has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Extendicare scored a 12 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Extendicare would recommend the brand to a friend. ENPS measures how likely Extendicare employees would recommend working at Extendicare to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 47% | Promoters |
|---|---|
| 11% | Passive |
| 42% | Detractors |
