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NPS
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Extra Space
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About Extra Space's Brand
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Extra Space NPS
Extra Space's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Extra Space's customers would recommend using the product based on a scale of -100 to 100.
Extra Space Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Extra Space NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Extra Space Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Extra Space users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Extra Space Product Quality
1.5/5
Extra Space has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Extra Space's overall Product Quality score rated by its users and customers.
Extra Space Product Information
Extra Space’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.extraspace.com/
Extra Space Pricing
Extra Space ROI & Value For Money
3.5/5
Extra Space has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Extra Space's overall ROI score rated by its users and customers.
Extra Space Customer Satisfaction (CSAT)
Extra Space Customer Satisfaction (CSAT) Score
100 / 100
Extra Space has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Extra Space Customer Service
4.5/5
Extra Space has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Extra Space's overall Customer Service score rated by its users and customers.
About Extra Space's Customer Service
Website
https://www.extraspace.com/
