-80
NPS
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Extra Space Storage
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About Extra Space Storage's Brand
We're an S&P 500 company that hasn’t stopped growing since our founding in 1977. Today, we are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with the largest self-storage company in the world and find out why so many of our employees recommend us as a great place to work!
Brand at a Glance
77%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Extra Space Storage CMO
James Overturf
Mr. James L. Overturf has been the Chief Marketing Officer and Executive Vice President of Extra Space Storage Inc. since May 27, 2014. Previously, Mr. Overturf served as Senior Vice President of Extra Space Storage Inc. until May 27, 2014.
Extra Space Storage NPS
Extra Space Storage's Net Promoter Score (NPS) is a -80 with 8% Promoters, 4% Passives, and 88% Detractors. Net Promoter Score tracks whether Extra Space Storage's customers would recommend using the product based on a scale of -100 to 100.
Extra Space Storage Overall NPS
| 8% | Promoters |
|---|---|
| 4% | Passives |
| 88% | Detractors |
Extra Space Storage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -79 | Dec 2024 | -79 |
Jan 2025 -79 | Jan 2025 | -79 |
Feb 2025 -79 | Feb 2025 | -79 |
Apr 2025 -79 | Apr 2025 | -79 |
May 2025 -79 | May 2025 | -79 |
Jun 2025 -79 | Jun 2025 | -79 |
Jul 2025 -79 | Jul 2025 | -79 |
Aug 2025 -79 | Aug 2025 | -79 |
Sep 2025 -79 | Sep 2025 | -79 |
Oct 2025 -79 | Oct 2025 | -79 |
Nov 2025 -79 | Nov 2025 | -79 |
Jan 2026 -79 | Jan 2026 | -79 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Extra Space Storage NPS by Gender
Male customers rated Extra Space Storage's NPS 9 points higher than Female customers.
Male
-82
Extra Space Storage's NPS was rated -82 by Male customers on Comparably.
7%
Promoters
4%
Passives
89%
Detractors
Female
-91
Extra Space Storage's NPS was rated -91 by Female customers on Comparably.
3%
Promoters
3%
Passives
94%
Detractors
Extra Space Storage NPS by Ethnicity
Extra Space Storage's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
Hispanic or Latino -66 | Hispanic or Latino | -66 |
African American/Black -92 | African American/Black | -92 |
Asian or Pacific Islander -83 | Asian or Pacific Islander | -83 |
Native American -100 | Native American | -100 |
Other -93 | Other | -93 |
Extra Space Storage NPS by Age
Extra Space Storage's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Extra Space Storage NPS by Usage
Extra Space Storage's NPS was rated the highest by customers who have used Extra Space Storage's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -75 | 1 to 2 Years | -75 |
2 to 5 Years -93 | 2 to 5 Years | -93 |
5 to 10 Years -87 | 5 to 10 Years | -87 |
Over 10 Years -100 | Over 10 Years | -100 |
Extra Space Storage Customer Reviews
Out of the 39 Extra Space Storage customer reviews 2 were positive and 37 were constructive. Extra Space Storage customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Extra Space Storage Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Extra Space Storage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Extra Space Storage Customer Loyalty Score by Gender
Female customers rated Extra Space Storage's Customer Loyalty score 8% higher than Male customers.
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Male
73%
Yes
Female
81%
Yes
Extra Space Storage Customer Loyalty Score by Ethnicity
Extra Space Storage's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Extra Space Storage.
78
out of 100
Caucasian
100
out of 100
Hispanic or Latino
74
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
100
out of 100
Native American
83
out of 100
Other
Extra Space Storage Customer Loyalty Score by Age
Extra Space Storage's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
26-30 55% | 26-30 | 55% |
31-35 58% | 31-35 | 58% |
36-40 73% | 36-40 | 73% |
41-45 81% | 41-45 | 81% |
46-50 83% | 46-50 | 83% |
51-55 84% | 51-55 | 84% |
56-60 85% | 56-60 | 85% |
61-65 84% | 61-65 | 84% |
66+ 81% | 66+ | 81% |
Extra Space Storage Customer Loyalty Score by Usage
Extra Space Storage's Customer Loyalty score was rated the highest by customers who have used Extra Space Storage's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Extra Space Storage Customer Loyalty Score by Industry
Extra Space Storage's Customer Loyalty score was rated the highest by Civic and Social Organization industry customers, and the lowest by Military and Defense industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Extra Space Storage Product Quality
1.5/5
Extra Space Storage has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Extra Space Storage Product Information
Extra Space Storage’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Extra Space Storage's product the highest. Reviewers from the Public Relations and Communications industry rated Extra Space Storage the lowest at 1.6.
- Website
- http://www.extraspace.com
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Quick Insights into Extra Space Storage Product Quality
Extra Space Storage's Product Quality score was rated highest by customers from the Real Estate industry, and rated lowest by customers from the Transportation industry.
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Ranked Extra Space Storage Product Quality the Highest
Ranked Extra Space Storage Product Quality the Lowest
Extra Space Storage Product Quality Score by Gender
Male customers rated Extra Space Storage's Product Quality score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Extra Space Storage Product Quality Score by Ethnicity
Extra Space Storage's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Extra Space Storage.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.9 | Native American | 1.9 |
Other 1.5 | Other | 1.5 |
Extra Space Storage Product Quality Score by Age
Extra Space Storage's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Extra Space Storage.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Extra Space Storage Product Quality Score by Usage
Extra Space Storage's Product Quality score was rated 1.5 stars by customers who have used Extra Space Storage's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Extra Space Storage Product Quality Score by Industry
Extra Space Storage's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Transportation industry customers.
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Extra Space Storage Pricing
Extra Space Storage ROI & Value For Money
1.5/5
Extra Space Storage has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Extra Space Storage Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Accounting industry think that they had the lowest ROI from Extra Space Storage.
Quick Insights into Extra Space Storage ROI
Extra Space Storage's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Transportation industry.
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Ranked Extra Space Storage ROI the Highest
Ranked Extra Space Storage ROI the Lowest
Extra Space Storage ROI Score by Gender
Extra Space Storage's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Extra Space Storage.
Male
1.5/5
Female
1.5/5
Extra Space Storage ROI Score by Ethnicity
Extra Space Storage's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Extra Space Storage.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Extra Space Storage ROI Score by Age
Extra Space Storage's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Extra Space Storage.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Extra Space Storage ROI Score by Usage
Extra Space Storage's ROI score was rated 1.5 stars by customers who have used Extra Space Storage's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Extra Space Storage ROI Score by Industry
Extra Space Storage's ROI score was rated the highest by Retail industry customers, and the lowest by Transportation industry customers.
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Extra Space Storage Customer Satisfaction (CSAT)
Extra Space Storage Customer Satisfaction (CSAT) Score
13 / 100
Extra Space Storage has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
14%
Very Dissatisfied
70%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Extra Space Storage Customer Satisfaction
Extra Space Storage's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by customers from the Transportation industry.
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Ranked Extra Space Storage Customer Satisfaction the Highest
Ranked Extra Space Storage Customer Satisfaction the Lowest
Extra Space Storage Customer Satisfaction Score by Gender
Male customers rated Extra Space Storage's Customer Satisfaction score 10 points higher than Female customers.
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18 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 10% | |
Very Dissatisfied | 70% |
8 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 16% | |
Very Dissatisfied | 73% |
Extra Space Storage Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Extra Space Storage's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
10%
Satisfied
4%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
14%
Very Dissatisfied
69%
CSAT according to Hispanic or Latino
Extra Space Storage's Customer Satisfaction (CSAT) score was rated 16% according to Hispanic or Latino users and customers.
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16 / 100
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
67%
CSAT according to African American/Black
Extra Space Storage's Customer Satisfaction (CSAT) score was rated 8% according to African American/Black users and customers.
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8 / 100
Very Satisfied
4%
Satisfied
4%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
10%
Very Dissatisfied
80%
CSAT according to Asian or Pacific Islander
Extra Space Storage's Customer Satisfaction (CSAT) score was rated 17% according to Asian or Pacific Islander users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
CSAT according to Native American
Extra Space Storage's Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Extra Space Storage's Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.
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8 / 100
Very Satisfied
5%
Satisfied
3%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
19%
Very Dissatisfied
71%
Extra Space Storage Customer Satisfaction Score by Age
Extra Space Storage's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Extra Space Storage.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 14% | |||||||||||||||
| 31-35 | 6% | |||||||||||||||
| 36-40 | 21% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 13% | |||||||||||||||
| 51-55 | 18% | |||||||||||||||
| 56-60 | 11% | |||||||||||||||
| 61-65 | 11% | |||||||||||||||
| 66+ | 11% |
Extra Space Storage Customer Satisfaction Score by Usage
Extra Space Storage's Customer Satisfaction score was rated the highest by customers who have used Extra Space Storage's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Extra Space Storage Customer Satisfaction Score by Industry
Extra Space Storage's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Transportation industry customers.
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{
"title": "Extra Space Storage Customer Satisfaction Score by Industry",
"text": "Extra Space Storage's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Transportation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 10,
"stars": 0,
"csatScore": 10,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Accounting",
"groupId": 495,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 9,
"stars": 0,
"csatScore": 9,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 9
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 7,
"stars": 0,
"csatScore": 7,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 7
},
{
"label": "Civic and Social Organization",
"groupId": 507,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Civic and Social Organization customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Hospitality",
"groupId": 523,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 16,
"stars": 0,
"csatScore": 16,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 16
},
{
"label": "Real Estate",
"groupId": 554,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Retail",
"groupId": 559,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 57
},
{
"label": "Transportation",
"groupId": 567,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Extra Space Storage's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Extra Space Storage Customer Service
1.5/5
Extra Space Storage has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Extra Space Storage's overall Customer Service score rated by its users and customers.
About Extra Space Storage's Customer Service
Address
2795 E Cottonwood Pkwy, Salt Lake City, UT 84121
Website
http://www.extraspace.com
Phone Number
8013654706
Extra Space Storage's Social Links
Quick Insights into Extra Space Storage Customer Service
Extra Space Storage's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Extra Space Storage's Customer Service score.
Ranked Extra Space Storage Customer Service the Highest
Ranked Extra Space Storage Customer Service the Lowest
Extra Space Storage Customer Service Score by Gender
Extra Space Storage's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Extra Space Storage.
Male
1.5/5
Female
1.5/5
Extra Space Storage Customer Service Score by Ethnicity
Extra Space Storage's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Extra Space Storage.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.6 | Native American | 1.6 |
Other 1.5 | Other | 1.5 |
Extra Space Storage Customer Service Score by Age
Extra Space Storage's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Extra Space Storage Customer Service Score by Usage
Extra Space Storage's Customer Service score was rated 1.5 stars by customers who have used Extra Space Storage's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Extra Space Storage Customer Service Score by Industry
Extra Space Storage's Customer Service score was rated the highest by Retail industry customers, and the lowest by Transportation industry customers.
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Extra Space Storage as an Employer
3.6/5
Extra Space Storage has a 3.6/5 stars for its overall company culture rated by their employees
top
25%
CEO of Extra Space Storage
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Extra Space Storage scored a -80 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Extra Space Storage would recommend the brand to a friend. ENPS measures how likely Extra Space Storage employees would recommend working at Extra Space Storage to a friend.
Net Promoter Score
-80
NPS Score
| 8% | Promoters |
|---|---|
| 4% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 42% | Promoters |
|---|---|
| 18% | Passive |
| 40% | Detractors |
