100
NPS
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ExtraAEdge
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About ExtraAEdge's Brand
Today, with the help of a crew of 70 + smart, highly motivated people, Abhishek Ballabh (co-founder) and Sushil Mundada (Co-founder) help admissions teams win! A product based SaaS startup, we created our admissions and marketing automation CRM Software to help the education industry increase, manage & predict their admissions.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
ExtraAEdge NPS
ExtraAEdge's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ExtraAEdge's customers would recommend using the product based on a scale of -100 to 100.
ExtraAEdge Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ExtraAEdge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ExtraAEdge Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ExtraAEdge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ExtraAEdge Product Quality
5/5
ExtraAEdge has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ExtraAEdge's overall Product Quality score rated by its users and customers.
ExtraAEdge Product Information
ExtraAEdge’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://tinyurl.com/mrj282fh
- Company Size
- 51-200 Employees
Industry
Tech
Education
Enterprise
SaaS
ExtraAEdge Pricing
ExtraAEdge ROI & Value For Money
4.5/5
ExtraAEdge has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ExtraAEdge's overall ROI score rated by its users and customers.
ExtraAEdge Customer Satisfaction (CSAT)
ExtraAEdge Customer Satisfaction (CSAT) Score
100 / 100
ExtraAEdge has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ExtraAEdge Customer Service
4.5/5
ExtraAEdge has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ExtraAEdge's overall Customer Service score rated by its users and customers.
About ExtraAEdge's Customer Service
Address
Kings Square 301, A-Wing, 3 - Pallod Farms, India
Website
https://tinyurl.com/mrj282fh
Phone Number
9028065511
ExtraAEdge's Social Links
ExtraAEdge as an Employer
4.7/5
ExtraAEdge has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ExtraAEdge scored a 100 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of ExtraAEdge would recommend the brand to a friend. ENPS measures how likely ExtraAEdge employees would recommend working at ExtraAEdge to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 69% | Promoters |
|---|---|
| 31% | Passive |
| 0% | Detractors |
