0
NPS
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Extreme Reach
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About Extreme Reach's Brand
Provides agencies and brands a SaaS platform to activate, measure and optimize video advertising campaigns across TV, Digital and Mobile.
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Extreme Reach CMO
Extreme Reach NPS
Extreme Reach's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Extreme Reach's customers would recommend using the product based on a scale of -100 to 100.
Extreme Reach Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Extreme Reach NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
May 2022 0 | May 2022 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Feb 2024 20 | Feb 2024 | 20 |
May 2024 0 | May 2024 | 0 |
Dec 2024 15 | Dec 2024 | 15 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Extreme Reach NPS by Gender
Extreme Reach's NPS was rated 0 by Male customers on Comparably.
Male
0
Extreme Reach's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Extreme Reach's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Extreme Reach NPS by Ethnicity
Extreme Reach's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Extreme Reach Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Extreme Reach users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Extreme Reach Customer Loyalty Score by Gender
Extreme Reach's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Extreme Reach.
Male
55%
Yes
Female
N/A
Yes
Extreme Reach Customer Loyalty Score by Ethnicity
Extreme Reach's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Extreme Reach.
40
out of 100
Caucasian
Extreme Reach Product Quality
3/5
Extreme Reach has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Extreme Reach's overall Product Quality score rated by its users and customers.
Extreme Reach Product Information
Extreme Reach’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://extremereach.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
Quick Insights into Extreme Reach Product Quality
Extreme Reach's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Extreme Reach's Product Quality.
Ranked Extreme Reach Product Quality the Highest
Extreme Reach Product Quality Score by Gender
Extreme Reach's Product Quality score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Extreme Reach.
Male
2.7/5
Female
N/A
Extreme Reach Product Quality Score by Ethnicity
Extreme Reach's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Extreme Reach.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Extreme Reach Pricing
Extreme Reach ROI & Value For Money
3.1/5
Extreme Reach has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Extreme Reach ROI
Extreme Reach's ROI score was rated highest by Male customers.
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Ranked Extreme Reach ROI the Highest
Extreme Reach ROI Score by Gender
Extreme Reach's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Extreme Reach.
Male
2.7/5
Female
N/A
Extreme Reach ROI Score by Ethnicity
Extreme Reach's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Extreme Reach.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Extreme Reach Customer Satisfaction (CSAT)
Extreme Reach Customer Satisfaction (CSAT) Score
43 / 100
Extreme Reach has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
43%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Extreme Reach Customer Satisfaction
Extreme Reach's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Extreme Reach's Customer Satisfaction.
Ranked Extreme Reach Customer Satisfaction the Highest
Extreme Reach Customer Satisfaction Score by Gender
Extreme Reach's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Extreme Reach.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Extreme Reach Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Extreme Reach's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Extreme Reach.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
Extreme Reach Customer Service
3/5
Extreme Reach has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Extreme Reach's Customer Service
Address
Needham, MA
Website
http://extremereach.com
Quick Insights into Extreme Reach Customer Service
Extreme Reach's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Extreme Reach's Customer Service score.
Ranked Extreme Reach Customer Service the Highest
Extreme Reach Customer Service Score by Gender
Extreme Reach's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Extreme Reach.
Male
2.6/5
Female
N/A
Extreme Reach Customer Service Score by Ethnicity
Extreme Reach's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Extreme Reach.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Extreme Reach as an Employer
2.4/5
Extreme Reach has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Extreme Reach scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Extreme Reach would recommend the brand to a friend. ENPS measures how likely Extreme Reach employees would recommend working at Extreme Reach to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 18% | Promoters |
|---|---|
| 14% | Passive |
| 68% | Detractors |
