0
NPS
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Eyemart Express
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About Eyemart Express' Brand
Eyemart Express is the 7th largest optical retail in the United States with over 151 locations in 34 states.
Brand at a Glance
66%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Eyemart Express NPS
Eyemart Express's Net Promoter Score (NPS) is a 0 with 48% Promoters, 4% Passives, and 48% Detractors. Net Promoter Score tracks whether Eyemart Express's customers would recommend using the product based on a scale of -100 to 100.
Eyemart Express Overall NPS
| 48% | Promoters |
|---|---|
| 4% | Passives |
| 48% | Detractors |
Eyemart Express NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -10 | Dec 2022 | -10 |
Mar 2023 9 | Mar 2023 | 9 |
Apr 2023 14 | Apr 2023 | 14 |
May 2023 22 | May 2023 | 22 |
Aug 2023 27 | Aug 2023 | 27 |
Dec 2023 10 | Dec 2023 | 10 |
Feb 2024 6 | Feb 2024 | 6 |
Aug 2024 0 | Aug 2024 | 0 |
Jan 2025 -5 | Jan 2025 | -5 |
Mar 2025 -1 | Mar 2025 | -1 |
Sep 2025 5 | Sep 2025 | 5 |
Oct 2025 -1 | Oct 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eyemart Express NPS by Gender
Eyemart Express's NPS was rated -42 by Male customers on Comparably.
Male
-42
Eyemart Express's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
N/A
Eyemart Express's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Eyemart Express NPS by Ethnicity
Eyemart Express's NPS was rated -14 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
Eyemart Express NPS by Age
Eyemart Express's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
Eyemart Express NPS by Usage
Eyemart Express's NPS was rated the highest by customers who have used Eyemart Express's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Eyemart Express Customer Reviews
Out of the 4 Eyemart Express customer reviews 1 was positive and 3 were constructive. Eyemart Express customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Eyemart Express Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Eyemart Express users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eyemart Express Customer Loyalty Score by Gender
Eyemart Express's Customer Loyalty score was rated 74 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Eyemart Express.
Male
74%
Yes
Female
N/A
Yes
Eyemart Express Customer Loyalty Score by Ethnicity
Eyemart Express's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Eyemart Express.
74
out of 100
Caucasian
Eyemart Express Customer Loyalty Score by Age
Eyemart Express's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Eyemart Express.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
66+ 64% | 66+ | 64% |
Eyemart Express Customer Loyalty Score by Usage
Eyemart Express's Customer Loyalty score was rated the highest by customers who have used Eyemart Express's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Eyemart Express Product Quality
3/5
Eyemart Express has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Eyemart Express' overall Product Quality score rated by its users and customers.
Eyemart Express Product Information
Eyemart Express’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
Quick Insights into Eyemart Express Product Quality
Eyemart Express's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Eyemart Express's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Eyemart Express' Product Quality.
Ranked Eyemart Express Product Quality the Highest
Ranked Eyemart Express Product Quality the Lowest
Eyemart Express Product Quality Score by Gender
Eyemart Express's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Eyemart Express.
Male
2.5/5
Female
N/A
Eyemart Express Product Quality Score by Ethnicity
Eyemart Express's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Eyemart Express.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Eyemart Express Product Quality Score by Age
Eyemart Express's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Eyemart Express.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
66+ 2.1 | 66+ | 2.1 |
Eyemart Express Product Quality Score by Usage
Eyemart Express's Product Quality score was rated the highest by customers who have used Eyemart Express's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Eyemart Express Pricing
Eyemart Express ROI & Value For Money
3/5
Eyemart Express has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Eyemart Express' overall ROI score rated by its users and customers.
Quick Insights into Eyemart Express ROI
Eyemart Express's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Eyemart Express's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Eyemart Express' ROI score.
Ranked Eyemart Express ROI the Highest
Ranked Eyemart Express ROI the Lowest
Eyemart Express ROI Score by Gender
Eyemart Express's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Eyemart Express.
Male
2.6/5
Female
N/A
Eyemart Express ROI Score by Ethnicity
Eyemart Express's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Eyemart Express.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Eyemart Express ROI Score by Age
Eyemart Express's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Eyemart Express.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
66+ 2.1 | 66+ | 2.1 |
Eyemart Express ROI Score by Usage
Eyemart Express's ROI score was rated the highest by customers who have used Eyemart Express's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Eyemart Express Customer Satisfaction (CSAT)
Eyemart Express Customer Satisfaction (CSAT) Score
53 / 100
Eyemart Express has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eyemart Express Customer Satisfaction
Eyemart Express's Customer Satisfaction score was rated highest by customers who have used Eyemart Express's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Eyemart Express' Customer Satisfaction.
Ranked Eyemart Express Customer Satisfaction the Highest
Eyemart Express Customer Satisfaction Score by Gender
Eyemart Express's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Eyemart Express.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Eyemart Express Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Eyemart Express' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Eyemart Express.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Eyemart Express Customer Satisfaction Score by Age
Eyemart Express's Customer Satisfaction score was rated 25 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Eyemart Express.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 25% |
Eyemart Express Customer Satisfaction Score by Usage
Eyemart Express's Customer Satisfaction score was rated 66 points by customers who have used Eyemart Express's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Eyemart Express Customer Service
3.2/5
Eyemart Express has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Eyemart Express' overall Customer Service score rated by its users and customers.
About Eyemart Express's Customer Service
Address
13800 Senlac Drive, Suite 200,
Website
http://www.eyemartexpress.com
Phone Number
1885609
Quick Insights into Eyemart Express Customer Service
Eyemart Express's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Eyemart Express' Customer Service score.
Ranked Eyemart Express Customer Service the Highest
Ranked Eyemart Express Customer Service the Lowest
Eyemart Express Customer Service Score by Gender
Eyemart Express's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Eyemart Express.
Male
2.6/5
Female
N/A
Eyemart Express Customer Service Score by Ethnicity
Eyemart Express's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Eyemart Express.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Eyemart Express Customer Service Score by Age
Eyemart Express's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Eyemart Express.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
66+ 2.1 | 66+ | 2.1 |
Eyemart Express Customer Service Score by Usage
Eyemart Express's Customer Service score was rated the highest by customers who have used Eyemart Express's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Eyemart Express as an Employer
3.2/5
Eyemart Express has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Eyemart Express scored a 0 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Eyemart Express would recommend the brand to a friend. ENPS measures how likely Eyemart Express employees would recommend working at Eyemart Express to a friend.
Net Promoter Score
0
NPS Score
| 48% | Promoters |
|---|---|
| 4% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 40% | Promoters |
|---|---|
| 22% | Passive |
| 38% | Detractors |
