100
NPS
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Eyewitness Surveillance
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About Eyewitness Surveillance's Brand
Eyewitness Surveillance, a provider of innovative remote video surveillance and monitoring services for automobile dealerships and other
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Eyewitness Surveillance NPS
Eyewitness Surveillance's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Eyewitness Surveillance's customers would recommend using the product based on a scale of -100 to 100.
Eyewitness Surveillance Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Eyewitness Surveillance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
May 2024 100 | May 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eyewitness Surveillance Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Eyewitness Surveillance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eyewitness Surveillance Product Quality
4.1/5
Eyewitness Surveillance has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Eyewitness Surveillance's overall Product Quality score rated by its users and customers.
Eyewitness Surveillance Product Information
Eyewitness Surveillance’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Hardware and Devices
SaaS
Eyewitness Surveillance Pricing
Eyewitness Surveillance ROI & Value For Money
4.1/5
Eyewitness Surveillance has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Eyewitness Surveillance's overall ROI score rated by its users and customers.
Eyewitness Surveillance Customer Satisfaction (CSAT)
Eyewitness Surveillance Customer Satisfaction (CSAT) Score
100 / 100
Eyewitness Surveillance has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eyewitness Surveillance Customer Service
4.1/5
Eyewitness Surveillance has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Eyewitness Surveillance's overall Customer Service score rated by its users and customers.
About Eyewitness Surveillance's Customer Service
Address
7521 Connelley Drive, Suite A, Hanover, MD
Website
http://www.eyewitnesssurveillance.com
Phone Number
(800) 518-3911
Consumer vs. Employees
Eyewitness Surveillance scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Eyewitness Surveillance would recommend the brand to a friend. ENPS measures how likely Eyewitness Surveillance employees would recommend working at Eyewitness Surveillance to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
